[Entry Level] Telesales Executive

UNITED OVERSEAS INSURANCE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

UNITED OVERSEAS INSURANCE LTD in Singapore seeks an Outbound Sales Executive to drive customer acquisition and retention through telemarketing of general insurance products. You will engage customers, promote coverage, and aim to exceed sales targets while maintaining strong relationships and accurate CRM records.

You will identify opportunities for lead generation, tailor solutions to individual needs, and support renewal activities with a service-oriented mindset.

Qualifications

• Strong communication and interpersonal skills.
• Knowledge of general insurance products (motor, travel, home, personal accident, health).
• Results-driven with a track record of meeting sales targets.
• Ability to adapt to changing market conditions and customer needs.
• Familiarity with CRM systems for efficient customer management.
• Excellent negotiation and closing skills.

Responsibilities

• Conduct outbound calls to promote and sell general insurance products.
• Build and maintain relationships for new business and renewals.
• Identify opportunities to increase lead generation.
• Collaborate with marketing on strategies for engagement.
• Mentor peers and maintain a performance mindset in the contact centre.
• Tailor insurance solutions to customer needs and drive sales targets.
• Contact existing policyholders before renewal dates per SLA.
• Achieve persistency and retention targets set by the company.
• Handle incoming calls and emails professionally to retain customers.
• Stay updated on industry trends and competitor offerings.
• Maintain accurate CRM records and assist with reporting.
• Provide exceptional customer service and resolve inquiries.

Skills

Outbound telemarketing

CRM systems

Negotiation

Customer service

Tools

CRM software

Job description

About the Division/Dept

The Retail Distribution Division is responsible for the growth of the consumer business across multiple channels including Bancassurance, Intermediaries, Direct channels, and Partnerships. It’s also responsible for delivering service excellence for all UOI customers and increasing market awareness of UOI to achieve consumer trust and recognition.

Job Purpose

As an Outbound Sales Executive, you will play a pivotal role in driving customer acquisition and retention through telemarketing. You will be responsible for proactively engaging customers that have enquired about insurance or that are approaching their policy renewal dates. You’ll be required to drive business growth by achieving desired sales and retention targets. Your passion for sales and service excellence will be essential in this role.

Main Responsibilities

• Conduct outbound calls to potential customers, promoting and selling a range of general insurance products, including motor, travel, home, personal accident, and health insurance.
• Build and maintain strong customer relationships to facilitate both new business acquisition and renewals.
• Identify areas of opportunity to increase lead generation.
• Support the creation of sales tools and workflows to optimise the telemarketing opportunities.
• Mentor peers and lead with a performance mindset within the UOI contact centre.
• Identify customer needs and tailor insurance solutions to meet individual requirements.
• Achieve and exceed sales targets by effectively conveying product benefits and features.
• Initiate outbound calls and emails to existing policy holders prior to their renewal dates according to the service level agreement and renewal process.
• Achieve persistency and retention targets as set by the company.
• Handle incoming calls, emails, and messages from insurance customers promptly and professionally and try to retain customers enquiring about cancellation.
• Stay updated on industry trends, product knowledge, and competitor offerings to provide informed recommendations to customers.
• Manage and update customer information in the CRM system for accurate record-keeping.
• Collaborate with the marketing team to develop strategies for lead generation and customer engagement.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
• Keep abreast of regulatory changes and compliance requirements in the insurance industry.

Documentation and Record Keeping

• Process policies and provide the necessary documentation to customers.
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
• Report generation.
• Undertake any other duties as may be assigned.

Requirements

• Strong communication and interpersonal skills to effectively engage with customers.
• Knowledge of general insurance products, including motor, travel, home, personal accident, and health insurance.
• Results-oriented with a track record of meeting and exceeding sales targets.
• Ability to adapt to changing market conditions and customer preferences.
• Familiarity with CRM systems for efficient customer relationship management.
• Excellent negotiation and closing skills.
• A proactive and self-motivated approach to sales.