Senior/Executive (Sales Process & KPI Management)(Regional)(Shipping)

GMP Technologies; Singapore; Presencial; SGD 55.000 - 95.000; Jornada completa

Descripción de la vacante

GMP Technologies is seeking a Senior/Executive in Regional Shipping to support Sales KPI management, dashboard rollout, and SOP change management across multiple countries. You will work with global CRM, data analytics, and productivity tools to improve data quality and process efficiency.

You will collaborate with stakeholders across geographies, help implement webforms, and assist in training on non-CRM processes. Shipping industry experience is preferred.

Formación

• Bachelor's degree or equivalent in business, maritime, logistics or data analytics.
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Responsabilidades

• Support Sales KPI tracking, performance analysis and continuous improvement actions.

Conocimientos

Sales KPI management

Dashboard rollout

Stakeholder management

CRM / case management

Data analysis

Excel (Pivot, vlookup)

Power BI / Tableau

Process improvement

Webform design

Educación

Bachelor's degree in Business Admin / Maritime / Supply Chain / Data Analytics

Herramientas

Power BI

Tableau

Excel

CRM systems

Descripción del empleo

Senior/Executive (Sales Process & KPI Management)(Regional)(Shipping)

Job Openings Senior/Executive (Sales Process & KPI Management)(Regional)(Shipping)

About the job Senior/Executive (Sales Process & KPI Management)(Regional)(Shipping)

Our client is a reputable name in the Shipping Industry. Currently, they are seeking a well qualified candidate to join them as "Senior/Executive (Sales Process & KPI Management)(Regional)".

In this role, you will be contributing in the following areas :

• Support Sales and Service KPI management, including performance tracking, analysis, and continuous improvement actions
• Business Dashboard rollout and system adoption support across countries
• Drive SOP change management for Chat, booking and documentation processes, including communication and implementation support as well as stakeholder management
• Support global CRM team on case management analysis to identify trends, gaps and improvement opportunities
• Support the evaluation and implementation of productivity tool processes (eg. Quicktext, Macros, Labels, and Genbot)
• Guide stakeholders on webform design, creation, and optimization to improve data quality and process efficiency
• Assist in managing and auditing SAS Sales processes and harmonising sales data/reporting
• Support any form of (Non-CRM related) Sales Training.

Requirements:

• Bachelors Degree in Business Administration, Maritime, Supply Chain or Logistics, Data Analytics, or a related field.
• 2-3 years of experience in service management, sales excellence, or business / data analysis
• Experience in the shipping and maritime industry is preferred
• Experience with CRM / case management systems and processes is preferred
• Familiar with visualisation tools (such as Power BI, Tableau) to develop dashboards and metrics for generating useful insights
• High proficiency in Excel (pivots, VLOOKUPs) and visualization tools (Tableau or Power BI)
• Ability to manage stakeholders across different organizational levels and geographies

We regret that only shortlisted candidates will be notified.

By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by GMP Technologies (S) Pte Ltd and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at GMP Technologies (S) Pte Ltds website and [https://www.e2i.com.sg/pdpa/].