Regional Operations Key Account Manager (Performance & Process) | SG

CEVA Logistics; Singapore; On-site; SGD 80,000 - 110,000; Full time

Benefits offered by this job

Group insurance

15 days annual leave

Flexible benefits: SGD 1,000/year

Professional development programs

Job summary

CEVA Logistics is seeking an experienced Operations Key Account Manager to strengthen operational performance, data quality and reporting for its APAC customer portfolio. You will work with regional teams to standardise processes, develop dashboards and drive continuous improvement across the region.

The role emphasizes data-driven decision making, cross-functional collaboration and delivering an exceptional customer experience through reliable reporting and process excellence.

Qualifications

• Experience in freight forwarding, logistics or supply chain operations.
• Ability to analyze data and derive actionable insights.
• Experience with BI tools and reporting automation.

Responsibilities

• Drive improvements in data quality and reporting across APAC OKAM portfolio.
• Standardise and automate recurring customer reporting activities.
• Develop and analyze customer performance dashboards and KPIs.
• Coordinate monthly/quarterly business reviews with accurate data.
• Monitor SLAs and identify gaps with root-cause analysis.

Skills

Freight forwarding

Logistics operations

Data analysis

Power BI

Stakeholder management

Tools

Power BI

Tableau

Advanced Excel

Job description

YOUR ROLE

We are looking for an experienced Operations Key Account Manager (OKAM) to join our regional Process & Performance team, based in Singapore.

Reporting to the Snr Manager OKAM - APAC, you will play a key role in strengthening operational performance, data quality and reporting capabilities across our portfolio of strategic customers in Asia Pacific.

Working closely with regional and country operations, Key Account Management, Business Development and Process Excellence teams, you will drive improvements in customer performance reporting, streamline processes and support the automation of reporting activities. You will help turn operational data into meaningful insights, enabling more informed decision-making, improved service delivery and an enhanced customer experience.

This is an opportunity to make a tangible impact across a significant regional customer portfolio, working with stakeholders throughout APAC and our wider global network.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Drive improvements in operational data quality, accuracy and consistency across the regional OKAM customer portfolio, ensuring reliable performance measurement and reporting.
• Identify opportunities to standardise, streamline and automate recurring customer reporting activities, working with Business Intelligence, Process Excellence and operational teams.
• Develop, consolidate and analyse customer performance reports, dashboards and KPIs to provide actionable insights into service delivery and operational performance.
• Coordinate and support monthly and quarterly business reviews (MBRs/QBRs), ensuring accurate performance data, meaningful analysis and clear presentation of results.
• Monitor customer service performance against agreed KPIs and service level agreements (SLAs), identifying gaps, conducting root-cause analysis and coordinating corrective actions.
• Partner with regional and country operations teams to identify process inefficiencies, strengthen operational compliance and implement sustainable improvements.
• Support the development, standardisation and maintenance of customer Standard Operating Procedures (SOPs) and operational reporting requirements.
• Collaborate with Key Account Management, Business Development and operational stakeholders to support customer initiatives, new business implementations and continuous improvement programmes.
• Engage and influence stakeholders across APAC and global teams to drive consistent processes, reporting standards and a culture of operational excellence.

WHAT ARE WE LOOKING FOR?

You are an analytical and commercially aware logistics professional who understands the importance of accurate data, operational performance and continuous improvement in delivering an exceptional customer experience. You are comfortable navigating complex regional environments, translating data into actionable insights and influencing stakeholders to deliver meaningful improvements.

You will also have:

• Strong experience in freight forwarding, logistics or supply chain operations, with sound knowledge of both Air and Ocean freight processes.
• Demonstrated experience in operational performance management, KPI reporting, data analysis and process improvement within a complex business environment.
• Advanced Microsoft Excel skills, with strong analytical capability and experience working with large datasets; exposure to Business Intelligence tools such as Power BI or Tableau will be highly regarded.
• Experience identifying opportunities for process standardisation, reporting automation and continuous improvement, with the ability to translate operational requirements into practical solutions.
• Excellent communication, problem-solving and stakeholder management skills, with the confidence to engage and influence regional, country and senior business stakeholders.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: benefit from comprehensive group insurance and medical coverage, including Group Term Life, Personal Accident, Hospital & Surgical, Major Medical, outpatient GP and Specialist benefits. Eligible dependants are also covered under the Hospital & Surgical and Major Medical plans.
• Work-life balance: enjoy 15 working days’ annual leave in your first year, increasing progressively with service, together with applicable medical, hospitalisation, marriage, childcare, compassionate and palliative care leave.
• Flexible benefits: receive SGD 1,000 per year in flexible benefits, which may be used across eligible medical, dental, optical, health and wellness, personal development and selected lifestyle expenses.
• Professional development: your growth is essential to us. Unlock your potential through internal mobility opportunities, leadership and mentoring programmes, and MyLearning – our global online platform with more than 1,000 courses.

Diversity is core to who we are.

CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.