Executive (Line Management)(Shipping)

GMP Technologies; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

GMP Technologies is seeking an Executive (Line Management)(Liner Shipping) to support POL agent management, capacity planning, and service delivery in a fast-paced shipping environment in Singapore. Open to entry-level candidates; training will be provided.

You will coordinate with Port of Loading, Port of Discharge, Direct Freight and Operations teams on ongoing service operations, and ensure accurate shipping documentation while maintaining high customer satisfaction.

Qualifications

• Diploma in logistics, business administration or shipping-related field.
• Excellent communication and interpersonal skills.
• Strong analytical ability and proficiency with MS Office.

Responsibilities

• POL Agent Management and collaboration with agents to maximise vessel utilisation.
• Monitor agent performance and resolve booking/operational issues.
• Capacity Management: analyze booking trends and forecast capacity needs.

Skills

Communication

MS Office

Multitasking

Analytical skills

Education

Diploma in Logistics, Business Administration or related field in shipping

Tools

MS Excel

MS Word

PowerPoint

Job description

About the job Executive (Line Management)(Shipping)

Our client is a well established shipping brand. In view of expansion, they are currently seeking a suitably qualified candidate to join them as \"Executive (Line Management)(Liner Shipping)\".

In this role, you will be responsible for the following :

• POL Agent Management
• Collaborate with POL agents to facilitate container bookings and maximise vessel utilisation
• Monitor agent performance and resolve any issues related to booking and operational efficiency
• Capacity Management
• Analyze booking trends and forecasts to ensure optimal vessel capacity
• Communicate with operations to adjust schedules based on capacity needs
• Weekly Service Performance Reporting
• Prepare and distribute weekly service performance reports, highlighting key metrics and areas for improvement
• Analyze data to identify trends and make recommendations for service enhancement
• Operational Follow Up
• Track ongoing service operation matters and follow up on outstanding issues to ensure timely resolution
• Coordinate with internal teams to address any operational challenges affecting service delivery
• Work closely with Port of Loading, Port of Discharge, Direct Freight and Operations teams on ongoing service operations
• Documentation and Record Keeping
• Ensure accurate and timely completion of all shipping documentation
• Maintain comprehensive records of customer interactions, service performance and agent communications
• Compile P & L statements once vessels depart from the last port to the Trade department
• Maintain up to date P & L and follow up on any invoice discrepancies with overseas offices until resolved, providing updates to the marketing/trade team
• Gather and analyse customer feedback to identify opportunities for service improvement
• Participate in regular meetings with teams to discuss performance, capacity issues and customer feedback

Requirements:

• Diploma in Logistics, Business Administration or related field in shipping
• Open to entry level candidates. Training will be provided
• Understanding of feeder shipping operations and container logistics is a plus
• Excellent communication & interpersonal skills, with a focus on customer satisfaction
• Strong analytical skills and proficiency in MS Office Suite (Excel, Word, Powerpoint)
• Ability to multitask and work effectively in a fast paced environment

We regret that only shortlisted candidates will be notified.

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.