Senior Executive/Manager, Knowledge Management (Corporate Services), PSD

Public Service Division (Singapore); Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Public Service Division (Singapore) is seeking a Knowledge Management officer to plan, administer and develop PSD’s records management policies and KM capabilities. You will work with the KM team to implement process changes and promote new ways of working, reinforcing the right behaviours and mindsets.

You will collaborate with the IT Team to drive digital KM solutions, deploy new tools through change management, and engage stakeholders to advance RM and KM initiatives while ensuring robust

Qualifications

• At least 2 years of experience in records management or registry work.
• Familiarity with taxonomy is advantageous.

Responsibilities

• Plan and develop PSD’s records management policies and KM capabilities.
• Collaborate with the IT team to automate KM processes.
• Drive change management and digital enablement for KM initiatives.
• Plan stakeholder engagement and outreach for RM and KM.
• Ensure PSD’s KM assets are governed by robust policies and frameworks.
• Manage day-to-day registry operations.
• Coordinate with National Archives of Singapore on retention, preservation and declassification of records.
• Ensure safekeeping and easy retrieval of records.

Skills

Analytical thinking

Stakeholder engagement

Documentation

Knowledge management

Data & ICT

Attention to detail

Team player

Independent worker

Tools

Taxonomy

Job description

What The Role Is

[Hiring Cluster’s Description & Reporting Lines]

The Corporate Services (CS) cluster has 4 main functions:

(i) Finance manages PSD’s annual budget and ensures optimal allocation of financial resources;

(ii) Knowledge Management (KM) oversees record management as well as documentation of past policies to facilitate our decision-making;

(iii) Procurement advises on procurement matters to facilitate value creation; and

(iv) Admin oversees workplace management.

What You Will Be Working On

[Specific Job Responsibilities]

As a KM officer, your key responsibilities include planning, administering and developing PSD’s records management (RM) policies and KM capabilities. Together with the KM team, you will also execute process changes through culture intervention to encourage new ways of working and to reinforce the right behaviours and mindset shifts. Your responsibilities will also cover the following:

• Work closely with the IT Team to drive digital solutions to automate KM processes and procedures where possible.
• Drive a smooth deployment of new solutioning through change management and the adoption of digital levers to enhance work productivity/efficiency.
• Plan and conduct stakeholder engagement and outreach activities on RM and KM initiatives.
• Play a key role in ensuring that PSD’s KM assets are well-governed through the implementation of robust policies and frameworks.
• Manage the day-to-day registry operations.
• Work closely with National Archives of Singapore on the records management statutory requirements for retention, preservation and declassification of records.
• Ensure the safekeeping and easy retrieval of records.

What We Are Looking For

Competencies Required

• [Thinking Clearly and Making Sound Judgements]: Ability to work with ambiguity and loosely defined problem spaces, and investigate to sense-make, propose and implement sound and timely solutions. Strong analytical and critical thinking abilities.
• [Working Effectively with Stakeholders]: Ability to actively engage stakeholders at all levels, both internally and externally, in order to identify issues of concern and co-create solutions that meet their needs while also advancing the organisation’s priorities.
• [Document Management]: Ability to provide administrative support in the production of documents such as registry records, annual reports, etc.
• [Knowledge Management]: Ability to design and implement knowledge management initiatives that enhance effectiveness and efficiency in information sharing.
• [Data, Information & ICT]: Ability to facilitate approaches to enable information and knowledge can grow, flow to the right people at the right time in the right form so that they can perform efficiently and effectively and create organisational value.
  Work Experience Required
• At least 2 years of experience in records management or registry work.
• Familiarity and experience in Taxonomy will be advantageous. This entails having a firm understanding of classifying content into logical filing structures in a way that is useful to stakeholders.
  Personal Traits
• Meticulous with an eye for details and able to handle work in an organised manner
• Self-starter who is both a team-player and an independent worker who can work well under pressure
• Able to manage and resolve issues involving multiple parties and stakeholders