Manager/Senior Manager, Transformation

National Council of Social Service; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

National Council of Social Service (NCSS) in Singapore seeks a proactive leader to head Knowledge Management and Records Management. You will drive strategies for capturing, preserving, and leveraging organisational knowledge and records as strategic assets.

The role oversees the ERMS and Oral History Programme, collaborating with divisions to foster learning, storytelling, and knowledge sharing. Responsibilities include managing records lifecycles, guiding documentation standards, digitisation

Qualifications

• Fresh graduates with interest in knowledge management, records governance and digital transformation are welcome to apply.

Responsibilities

• Oversee Records Management across electronic and physical records lifecycle.
• Curate organisational knowledge repositories and SOPs.
• Support digitisation projects and migrate physical records to digital repositories.
• Enhance searchability and accessibility of corporate knowledge.
• Provide staff guidance on records management policies and procedures.
• Lead Oral History Programme to capture institutional knowledge.

Skills

Information & records management

Stakeholder management

Project management

Digital innovation

Cross-domain collaboration

Microsoft 365

SharePoint

IM4L familiarity (advantage)

Tools

SharePoint

M365

Electronic Records Management System (ERMS)

Job description

What the role is:

Lead NCSS's Knowledge Management and Records Management efforts to strengthen organisational memory, knowledge sharing, and institutional learning. Drive strategies, systems, and initiatives that capture, preserve, curate, and enable the effective use of knowledge and records as strategic organisational assets.

Oversee NCSS's Electronic Records Management System (ERMS) and Oral History Programme to ensure critical organisational knowledge, records, corporate memory, and institutional insights are systematically documented, preserved, and accessible. Partner divisions across NCSS to foster a culture of learning and knowledge sharing through digital platforms, storytelling, and communities of practice, supporting business continuity, staff onboarding, innovation, informed decision-making, and sector development.

What you will be working on:

1. Records Management

• Maintain both electronic and physical records throughout their lifecycle.
• Ensure records are created, classified, stored and disposed of according to government records management policies.
• Support file plan reviews, taxonomy updates and metadata management.
• Coordinate records retention, archival transfers and disposal exercises.
• Administer staff access permissions for records repositories.

2. Knowledge Management

• Curate, organise and maintain organisational knowledge repositories, intranet resources and standard operating procedures.
• Support documentation of institutional knowledge, best practices and lessons learnt.
• Promote knowledge sharing across divisions through communities of practice, knowledge articles and learning sessions.
• Assist in improving searchability and accessibility of corporate knowledge.

3. Systems & Process Improvement

• Support administration of records and knowledge management systems (e.g. SharePoint, M365, Electronic Records Management System or other enterprise content management systems).
• Assist in digitisation projects and migration of physical records into digital repositories.
• Identify opportunities to streamline records processes through automation and digital tools.
• Monitor compliance with records management requirements and prepare basic reports.

4. Stakeholder Engagement

• Provide advice to staff on records management policies and procedures.
• Conduct user briefings and develop simple guides or training materials.
• Liaise with business units during file reviews, audits and records clean-up exercises.
• Support organisational initiatives related to information governance.

5. Manage Oral History

• Lead NCSS's Oral History Programme to capture, preserve, and promote institutional knowledge, organisational heritage, and key lessons that support onboarding, learning, and organisational development.

What we are looking for:

Personal Competencies:

• Working Effectively with Citizens and Stakeholders
• Improving and Innovating Continuously
• Keep Learning and Putting Skills into Action
• Thinking Clearly and Making Sound Judgements
• Working As One Public Service
• Serving with Heart, Commitment and Purpose
• Social Service Sector Knowledge
• Change Management

Skills Required:

• Information and records management
• Sector and domain knowledge
• Stakeholder management skills
• Project management skill
• Digital innovation and technology enablement skills
• Ability to work effectively across policy, operations and technology domains
• Proficient in Microsoft 365 applications (Word, Excel, PowerPoint, SharePoint).
• Familiarity with Government Instruction Manual on Management of Public Records (IM4L) would be advantageous

Experience & Special Certification(s):

• Fresh graduates with interest in interest in knowledge management, records governance and digital transformation are welcome to apply.

Only shortlisted candidates will be notified.

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg