Knowledge Management Coordinator / CBD / Contract

Manpower Singapore; Singapore; On-site; SGD 39,000 - 58,000; Part time

Job summary

Manpower Singapore is seeking a Knowledge Management Coordinator to provide operational and administrative support for the KM function in the CBD. The role focuses on maintaining knowledge assets, repositories, workflows, and collaboration platforms, ensuring information is current and accessible for staff.

You will manage intranet and knowledge base administration, document and records management, and KM-related workflows.

Qualifications

• Experience in knowledge management and intranet administration.
• Experience with SharePoint and Microsoft 365.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Maintain intranet and knowledge repositories, ensuring content is current and organized.
• Manage publishing schedules and archive outdated information.
• Coordinate with content owners to refresh information periodically.
• Support metadata tagging and content indexing.

Skills

MS Excel

MS Word

PowerPoint

MS 365 apps

SharePoint

Power Automate

Power BI

Content management

Intranet administration

Documentation

Education

Diploma in Knowledge Management

Tools

SharePoint

Microsoft 365

Power Automate

Power BI

Job description

Knowledge Management Coordinator / CBD / Contract

Summary

Provide operational and administrative support for the company’s Knowledge Management function by ensuring that knowledge assets, repositories, workflows, and collaboration platforms are effectively maintained and administered.

Responsibilities:

1. Knowledge Base (Intranet) Administration and Maintenance

• Maintain and update intranet and knowledge repositories.
• Ensure content remains current, accurate, and properly organized.
• Manage publishing schedules and archive outdated information.
• Coordinate with content owners to review and refresh information periodically.
• Support metadata tagging, document classification, and content indexing.

2. Document and Records Management

• Maintain KM-related documents, policies, guidelines, templates, and reference materials.
• Ensure documents are stored in the correct repositories and remain accessible to staff.
• Monitor document review and expiry dates and follow up with document owners.
• Support version control and document lifecycle management processes.
• Assist with migration and consolidation of documents into centralized repositories.

3. Workflow and Administrative Support

Administer and maintain KM-related workflows and trackers, including:

• Publication and knowledge product registries and databases;
• Publication review and approval workflow, including monitoring the progress of knowledge products through all review stages;
• Office schedule trackers;
• Meeting and stakeholder engagement repositories;
• Internal submission forms, SharePoint lists, and automated workflows;
• Publication-related metadata and reporting, including authorship and contribution allocation records.
• Compile, maintain, and generate periodic reports and statistics related to KM activities and knowledge products.

Requirements

• Diploma in Knowledge Management, Information Management, Business Administration, Library and Information Science, Communications, Information Technology, or other related disciplines.

• Experience in knowledge management, document management, records administration, intranet administration, or office operations
• Experience in maintaining document repositories, databases, trackers, or workflow management systems
• Experience in administering SharePoint sites and Microsoft 365 applications

Technical Skills

• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Good working knowledge of Microsoft 365 applications, including SharePoint, Teams, Forms, and OneDrive.
• Familiarity with Power Automate, Power BI, or other workflow automation and reporting tools will be a plus
• Basic understanding of document management, records management, metadata, and information classification principles

Competencies

• Organizational and administrative skills with attention to detail.
• Good coordination and stakeholder management skills.
• Ability to manage multiple priorities and meet deadlines.
• Good written and verbal communication skills.
• Self‑motivated, proactive, and able to provide timely support to internal stakeholders.
• Ability to work independently and collaboratively in a multicultural environment.
• Willingness to learn new technologies and systems.