Knowledge Management Lead: Records & Digital Transformation

Public Service Division; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

Public Service Division seeks a Knowledge Management Officer to develop PSD’s RM policies and KM capabilities within the Corporate Services cluster. You will work with the KM team to implement process changes and promote new ways of working that strengthen organisational knowledge management.

You will collaborate with IT to automate KM processes, drive change, engage stakeholders, and ensure robust governance and retrieval of records across PSD.

Qualifications

• 2+ years of experience in records management or registry work.
• Familiarity with taxonomy is advantageous.

Responsibilities

• Work closely with the IT Team to drive digital solutions to automate KM processes and procedures where possible.
• Drive smooth deployment of new solutions through change management and the adoption of digital levers to enhance work productivity/efficiency.
• Plan and conduct stakeholder engagement and outreach activities on RM and KM initiatives.
• Play a key role in ensuring that PSD’s KM assets are well-governed through the implementation of robust policies and frameworks.
• Manage the day‑to‑day registry operations.
• Work closely with National Archives of Singapore on the records management statutory requirements for retention, preservation and declassification of records.
• Ensure the safekeeping and easy retrieval of records.

Skills

Judgement

Stakeholder mgmt

Document mgmt

Knowledge mgmt

Data & ICT

Job description

Public Service Division seeks a Knowledge Management Officer to develop PSD’s RM policies and KM capabilities within the Corporate Services cluster. You will work with the KM team to implement process changes and promote new ways of working that strengthen organisational knowledge management.

You will collaborate with IT to automate KM processes, drive change, engage stakeholders, and ensure robust governance and retrieval of records across PSD.