Senior Executive / Executive (Programme Management and Student Support)

PSB ACADEMY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

PSB ACADEMY PTE. LTD. seeks an experienced Programme Management professional to support pre-term, during term, and post-term activities for university programmes in Singapore.

You will oversee student orientation, LMS administration, enrolment accuracy, invoice processing, attendance monitoring, and liaison with university partners. Strong organizational and communication skills are essential.

Qualifications

• Degree holder in any discipline with 3-4 years of experience.
• Strong teamwork and flexible approach to delivering results.
• Ability to plan, prioritize and organize own work, even under pressure.
• Excellent oral and written communication; liaise with internal and external stakeholders.
• Strong administrative and organizational skills with numeracy and attention to detail.
• Knowledge of higher education qualifications in Singapore and internationally is a plus.
• Proficient in Microsoft Office (Word, PowerPoint, Excel).
• Familiarity with resource optimization tools is advantageous.

Responsibilities

• Plan and conduct students’ orientation.
• Manage Student Learning Management System for students and teaching staff; include account creation, enrolment, and deactivation.
• Monitor students' term enrolment and advise on pathway; ensure accurate module enrolment.
• Ensure course invoices are sent and monitor payment.
• Assign and inform students on tutorial groups.
• Monitor student pass validity for international students.
• Monitor attendance; meet students with low attendance.
• Liaise with University partners on administrative matters.
• Conduct Staff-Student Liaison meetings; regular class visits.
• Reconcile and process royalty payments to university partners.
• Plan reassessment dates and liaise with exam department.
• Ensure End of Course Evaluations are done.
• For graduated students: cancel passes and update status.
• Assist in organizing graduation ceremony.
• Process and provide course counseling for deferment/withdrawal/transfer.
• Attend to enquiries (walk-in, emails, app) and Hive service.
• Any other ad-hoc duties; support Open-house or events.

Skills

Planning & organizing

Teamwork

Communication (oral & written)

Administrative skills

Attention to detail

Stakeholder liaison

Education

Bachelor's degree or equivalent

Tools

Microsoft Office (Word, PowerPoint, Excel)

Job description

Working Hours:

• 8am to 5.30pm

• 10am to 7.30pm (2 to 3 days a week)

Programme Management

Pre-Term Commencement

• Plan and conduct students’ orientation.

• Manage Student Learning Management System for students and teaching staff. (include creation of account, module enrolment and de-activation of inactive students etc)

• Monitor students' term enrolment and provide advice on their pathway and ensure accurate module enrolment in the Student Management System.

• Ensure course invoices are sent to students and monitor payment.

• Assigned and informed students on tutorial groups (if required).

• Monitor student pass validity to ensure international students have a valid student pass.
  

During Term

• Monitor students' attendance and meet students with low attendance.

• Liaise with University partners on students' administrative matters. (For university programmes)

• Conduct Staff-Student Liaison meeting with faculty and university partners.

• Conduct regular class visits.

• Reconcile and process royalty payment to university partners.

• Plan reassessment dates and liaise with exam department on assessments related matters.
  

Post Term Commencement

• Ensure End of Course Evaluations are done for modules conducted.

• For graduated students: ensure that student pass are cancelled and status in the Student Management System is updated.

• Assist in the organizing of students' graduation ceremony.
  

Student Support

• Process and provide course counseling to students’ deferment, withdrawal, program transfer request, etc.

• Attend to students' enquiries (walk-in I emails/PSB mobile app) and Hive service.
  

Others

• Any other ad-hoc duties as required by the company from time to time.

• Support in Open-house or other events as required.

Requirements

• Degree holder in any discipline with 3-4 years of experience

• Good team working skills and a flexible approach to delivering team results.

• Ability to plan, prioritize and organize own work independently to achieve agreed results and, at times, under pressure.

• Good Oral and written communication skills and ability to liaise and network with internal and external stakeholders.

• Excellent administrative and organizational skills with good level of numeracy, accuracy and attention to detail.

• Good understanding of higher education qualifications in Singapore and Internationally will be an added advantage.

• Good working knowledge of Microsoft Office applications including Word, PowerPoint and Excel.

• Knowledge and experience in using resource optimization tools will be advantageous.