Executive, Higher Education 3

Singapore Institute of Management; Singapore; On-site; SGD 45,000 - 73,000; Full time

Job summary

The Singapore Institute of Management is seeking a Programme Operations and Delivery Support to coordinate enrolment, system set‑up, billing, student pass management and maintenance of online teaching platforms, ensuring timely and accurate execution to minimise disruptions.

Key duties include coordinating with university partners, student leaders, academics and internal stakeholders; preparing materials and communications; and supporting lecturer deployment, scheduling and assessment

Qualifications

• Diploma or bachelor’s degree required.
• 3+ years in programme operations or coordination.
• Fresh graduates with relevant internship or project experience may be considered.

Responsibilities

• Coordinate enrolment, system set‑up, and billing processes.
• Support student pass management and online teaching platform maintenance.
• Coordinate with university partners, student leaders, academics, and internal stakeholders for events and visits.

Skills

Programme operations

Stakeholder coordination

Communication

Organisational skills

Data handling

Systems proficiency

Education

Diploma or Bachelor's degree

Job description

1. Programme Operations and Delivery Support

Execute and coordinate programme delivery activities, including enrolment processes, system set-up, billing, student pass management, and maintenance of operational systems and online teaching platforms. Ensure timely and accurate execution to support effective programme delivery and minimise operational disruptions.

2. Stakeholder Coordination Support

Coordinate with University Partners, student leaders, academics, and internal stakeholders to support programme delivery, including preparation of materials, communications, and coordination of activities to facilitate partner visits and other events.

3. Student, Lecturer and Assessment Support

Coordinate administrative activities across the student life cycle, including timely and nurturing communication with prospects, students and alumni, handling of feedback and complaints, and where applicable, coordination of intervention activities for at-risk students in collaboration with academic leads. Support lecturer deployment, scheduling, and assessment arrangements, ensuring alignment with programme and regulatory requirements.

4. Planning, Scheduling and Resource Coordination

Coordinate class schedules, resource allocation, and operational logistics to support smooth and efficient programme delivery in accordance with course requirements, regulatory requirements, and internal quality standards.

5. Marketing, Recruitment and Programme Reporting

Support marketing and recruitment activities, including conducting briefings, coordinating events, and working with key stakeholders to ensure smooth onboarding of new students. Maintain programme data and prepare reports and statistics for operational tracking and programme review purposes.

6. Programme Review and Continuous Improvement Support

Support programme reviews through data preparation and follow-through on required updates, including system set-up changes. Assist in process improvement and digitisation initiatives, including participation in testing and UAT of new systems prior to final execution.

JOB REQUIREMENTS

a) Academic Education and Work Experience

• A recognised diploma or bachelor’s degree
• At least 3 years of relevant working experience in programme operations or coordination roles; able to execute and coordinate tasks under minimal guidance
• Fresh graduates with a bachelor’s degree may be considered, provided they have relevant internship or project experience in programme operations or coordination roles

b) Skills

• Good communication and interpersonal skills for stakeholder coordination
• Strong organisational and multitasking capabilities
• Ability to execute and coordinate tasks across teams
• Good analytical and data handling skills
• Proficiency in systems supporting programme operations

c) Personal Attributes

• Resourceful and proactive in handling operational tasks
• Able to work independently and under pressure
• Detail-oriented with strong follow-through
• Collaborative and team-oriented
• Adaptable and responsive to operational needs

We regret that only shortlisted candidates will be notified.