Executive, Higher Education

Singapore Institute of Management; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Singapore Institute of Management in Singapore seeks an Academic Operations Coordinator to supervise programme delivery, ensure policy compliance, and coordinate marketing communications for collateral. The role involves close collaboration with academics to provide a high-quality learning experience and to support student onboarding.

The ideal candidate has a 1-3 year track record, strong MS Office skills, data analytics capability, and excellent communication.

Qualifications

• Bachelor’s Degree or Diploma holder with 1-3 years of working experience.
• MS Office applications proficiency.
• Strong data analytical skills.
• Excellent communication, inter-personal and presentation skills.
• Team player with mature personality and positive attitude.
• Resourceful, self-driven and independent.
• Meticulous, able to multi-task, work under pressure and meet deadlines.
• Strong command of written and spoken English.

Responsibilities

• HE Programme Delivery: Monitor and maintain an efficient system to deliver the programmes and oversee contracts, payments, enrolment setup, and reporting checks.
• Coordinate with university partners/stakeholders and manage visits.
• Lecturer management: ensure lecturers are approved to teach and resolve issues.
• Student management: oversee student life cycle and handle communications with stakeholders.
• Class scheduling and assessment management aligned with requirements and quality standards.
• Process innovation: digitise and improve systems through data and testing of new solutions.
• Marketing and recruitment: support onboarding of new students and run briefs with stakeholders.
• Programme review: generate data for planning and review of activities and implement changes.

Skills

Data analytics

Excellent communication

Inter-personal skills

Presentation skills

Team player

Self-driven

Independent

Meticulous

English proficiency

Education

Bachelor’s Degree or Diploma

Tools

MS Office

Job description

Supervise and carry out operational work to ensure the successful running of programmes. Ensure policies and procedures are adhered to and take corrective actions to remedy deviation from standards. Work closely with Academics to ensure students are provided a good learning experience. In addition, the candidate will be required to coordinate marketing communications activities including copy edit and proofread the marketing collaterals.

Responsibilities:

• HE Programme Delivery: Monitor and maintain an efficient and coordinated system to deliver the programmes. Oversee contracts, payments, billing, enrolment system set-up, student's pass validity and report checking. Ensure proper set-up for class selection, course evaluation and online teaching platforms. (as applicable)
• Coordination with University Partners/Stakeholders: Maintain good relations with university partners/stakeholders and student leaders. To stay abreast of changes by university partners/stakeholders which may affect resource management. Coordinate and execute activities to facilitate visits.
• Lecturer Management: Tabulate the information required for the accurate deployment of qualified lecturers. Ensure lecturers are approved to teach by both SIM and SSG. Propose resolutions to issues faced by lecturers. (as applicable)
• Student Management: Oversee student life cycle. Maintain timely, friendly and nurturing communication with stakeholders including prospects, students and alumni. Resolve customer complaints and feedback. Work with academic leads to review academic performance and carry out intervention for weak-performing students. (as applicable)
• Class Scheduling and Assessment Management: Carry out delivery operations in accordance with course requirements, SSG regulations and internal quality requirements. (as applicable)
• Process Innovation: Coordinate data to enable digitisation and automation of systems. Collate team feedback, identify pain points and suggest workable ideas. Participate in testing and UAT of new systems before final execution.
• Marketing and Recruitment: Maintain an updated pool of students and graduates to profile. Roster and support all marketing and recruitment efforts, conduct briefings and work with key stakeholders to ensure smooth on-boarding of new students.
• Programme Review: Generate data and statistics for planning and review of activities. Follow through changes (system setup, etc) for programme reviews (internal and external).

Requirements:

• Bachelor’s Degree or Diploma holder with 1-3 years of working experience
• Proficient in MS office applications
• Data analytical skills
• Excellent communication, inter-personal and presentation skills
• Team player with mature personality and positive attitude
• Resourceful, self-driven and independent
• Meticulous, able to multi-task, work under pressure and commitment to meeting deadlines
• Strong command of written and spoken English

We regret that only shortlisted candidates will be notified.