Senior Executive/ Executive, Programme Operations & Client Services

National University of Singapore; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

National University of Singapore (NUS) invites applications for a Programme Operations and Client Services role within NUS-ISS. You will manage the full spectrum of student administration for graduate and executive education programmes, from applications and admissions to course delivery, assessments, and commencements, ensuring a seamless learning experience for local and international students.

Collaborating with teaching and functional teams, you will coordinate enrolment, examinations,

Qualifications

• Bachelor's degree and at least 3 years in programme operations and customer services.
• Excellent administration, planning and organizational skills.
• Strong communication and service-oriented mindset.
• Well organized with ability to monitor and follow up under tight deadlines.
• Meticulous and attentive to details; good team player and proficient with MS Excel.

Responsibilities

• Handle full spectrum of programme applications, from submission through assessment, offers, enrolment and onboarding.
• Oversee student enrolment activities such as registration and scheduling.
• Support examination-related operations including scheduling, invigilation, and post-exam processing.
• Serve as a key point of contact for candidates and students, addressing queries and proposing improvements.
• Lead or support major student events such as commencements and engagement activities.
• Collaborate cross-functionally with teaching and other teams to ensure high-quality service delivery.
• Perform data analysis and prepare insightful reports for stakeholders.
• Provide secretarial and administrative support for meetings and accreditation matters.
• Undertake ad-hoc projects related to programme operations and student services.

Skills

Administration

Planning

Communication

Interpersonal skills

Team player

Education

Bachelor's degree

Tools

MS Excel

Job description

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job Description:

The Programme Operations and Client Services is a key function supporting the daily operations of the post-graduate and executive education programmes for local, international and corporate students and learners.

Are you passionate about dynamic and fast-moving operations and committed to delivering excellent customer-centric service? Join us at NUS-ISS in a pivotal role that puts our student at the heart of everything we do. You will be key part in ensuring positive experience for local and international students as you support the day-to-day operations of our graduate programmes. As part of the Programme Operations and Client Services Team, you'll be involved in the full spectrum of student administration from programme application and admissions to course delivery, assessments, and commencement.

How you'll make an impact

Deliver a seamless and positive learning experience for our Graduate Programme students by:

• Handling full spectrum of programme applications, from submission through assessment (including interviews & tests), offer issuance and acceptance, enrolment and matriculation, and onboarding through orientation, to ensure admitted students are fully prepared to commence their programmes.
• Overseeing student enrolment activities such as registration, scheduling, and upkeeping the enrolment databases.
• Supporting examination-related operations including scheduling, logistics preparation, invigilation arrangements, and post-exam processing such as results collation and release.
• Serving as a key point of contact for candidates and students by managing feedback, addressing queries with care and clarity, and proactively proposing improvements to enhance the overall learning experience.
• Leading and/or supporting major students' events, including commencement ceremonies and engagement activities.
• Collaborating cross-functionally with teaching and functional teams to strengthen service delivery, uphold operational excellence, and ensure a consistent, high-quality experience for students.
• Performing data analysis and preparing insightful reports for internal and external stakeholders to support decision-making, monitor programme performance, and elevate service standards.
• Providing dependable secretarial and administrative support for meetings, accreditation matters, and report preparation.
• Undertake ad-hoc projects related to programme operations and student services, contributing proactively to initiatives that enhance the learning experience.

What Makes you Shine

• Bachelor's degree with at least 3 years of relevant experience in programme operations and customer services, preferably in an educational institute
• Excellent administration, planning and organizational skills with good eye for details and thoroughness in work. Customer-centric and good communication and interpersonal skills.
• Strong communication skills and service-oriented
• Well organized with good monitoring and follow-up skills within tight deadlines
• Meticulous and attentive to details due to the sensitive nature of the work
• Demonstrates good administrative skills and the ability to manage multiple tasks efficiently
• Self-driven, resourceful and excellent team player
• Proficient with MS office applications especially MS Excel