Senior Executive/ Executive (Programme Management and Admin Support)

PSB ACADEMY PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

PSB Academy PTE. LTD. is seeking a Programme Administrator to coordinate and ensure smooth delivery of programmes, set up LMS pages, and provide timely information to students and stakeholders.

The role involves supporting lecturers, managing examinations information, and monitoring student pass validity, with additional duties across student services, data management, finance, exams and events.

Qualifications

• Degree in any discipline with at least a year of experience.
• Meticulous and self-motivated with strong organisation skills.
• Good time management and administrative skills.
• Customer-oriented mindset and good communication.
• Able to work under pressure in fast-paced work environment.

Responsibilities

• Coordinate and ensure smooth delivery of assigned programmes.
• Set up LMS course pages in a timely manner.
• Provide prompt information to students and stakeholders.
• Support Lecturers on administrative tasks.
• Release examination information to students.
• Monitor validity of international student passes.
• Organize and conduct student orientations.
• Disseminate confirmed start class/start term information.
• Resolve student issues with CMs.
• Process re-enrolment, re-exam, deferments, extensions, exemptions, programme transfers, withdrawals.
• Monitor attendance; issue warning letters/exam barring letters; monthly reports.
• Engage with parents/guardians to update on progress.
• Conduct module evaluations, focus groups, student surveys.
• Support students on the student portal, LMS and other systems.
• Update and maintain student records in PSB Academy's data management system.
• Monitor student payments; process refunds.
• Liaise with Exam Centre for main/re-exams.
• Prepare examination nominal roll.
• Assist Reporting Officer in events.
• Any other ad-hoc duties as required.

Skills

Meticulous

Time management

Administration

Communication skills

Team player

Customer-oriented mindset

Work under pressure

Education

Bachelor's degree in any discipline

Tools

Microsoft Office

Job description

Programme Management

• Key contact person for assigned programmes to coordinate and ensure smooth delivery of all assigned programmes.
• Ensure LMS course pages are set up in a timely manner.
• Provide prompt and accurate information and updates to students and relevant stakeholders.
• Support Lecturers on admin matters.
• Release of Examination information to current students.
• Monitor validity of student pass for international students.

Student Services

• Organize and conduct orientation for new students.
• Prepare and disseminate confirmed start classes / start term information.
• Work closely with CMs to resolve student issues.
• Process re-enrolment, re-exam, deferments, extensions, exemptions, programme transfer, withdrawal.
• Monitor attendance of students, administer warning letters / exam barring letters and provide monthly reports.
• Conduct regular class visits to understand student's needs; engagement with parents / guardians to update on students' progress.
• Conduct module evaluation; focus groups; student surveys.
• Support student on student portal, LMS and any other student support management system.

Data Management

• Update and maintain student records in PSB Academy's proprietary data management system.

Finance

• Monitor student payment of course fees.
• Process student refunds.

Exams

• Liaise with Exam Centre for main and re exams (if applicable).
• Prepare examination nominal roll for Exam Centre.

Events Support

• Assist Reporting Officer in the running of events.

Others

• Any other ad-hoc duties as required by the company from time to time.

Job Requirements

• Degree in any discipline with at least a year of experience.
• Meticulous and self-motivated with strong organisation skills.
• Possess good time management and administration skills.
• Able to work individually and as a team player with customer-oriented mindset and good communication skills.
• Able to work under pressure in fast-paced work environment.
• Proficient in Microsoft Office applications.
• Prior experience in Private / Education Industry preferred.
• May be required to work on roster: 8am to 5.30pm or 10am to 7.30pm

Weekends involvement:

• Open house - twice a year
• Grad ceremony - once a year