Senior Executive / Executive, People & Culture

Pan Pacific Orchard, Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Pan Pacific Orchard, Singapore is seeking a Senior Executive / Executive, People & Culture to support the Director, People & Culture in Talent Acquisition, Associate Relations, Compensation & Benefits, and HR communications. The role covers onboarding, payroll liaison, regulatory submissions, and welfare administration.

You will contribute to a luxury hospitality experience by ensuring compliant HR practices and a people-first culture across the hotel’s operating teams.

Qualifications

• Minimum 2 years of HR generalist experience in a luxury hospitality environment.
• Strong interpersonal and communication skills with a hands-on approach.
• Solid knowledge of local HR regulations and labour laws.

Responsibilities

• Assist Talent Acquisition with end-to-end recruitment and salary benchmarking.
• Manage associate relations, performance reviews and onboarding/offboarding processes.
• Coordinate salary processing, benefits, and payroll data in HR systems.
• Administer leave, passes, insurance, and regulatory surveys as required.
• Support HR communications, policy reviews and employee engagement activities.

Skills

Talent Acquisition

Employee Relations

Compensation & Benefits

Tools

HRIS

Payroll System

Job description

At Pan Pacific Orchard, Singapore, we are creating more than a hotel. We are shaping an Urban Oasis where nature, design and people come together to create meaningful experiences.

Recognised as one of the World’s Most Beautiful Hotels by Prix Versailles, our award-winning destination along Orchard Road was designed by acclaimed architects WOHA to redefine modern hospitality through biophilic design, emotional connection and purposeful luxury.

Every corner of the hotel has been thoughtfully crafted to inspire. From the lush Forest Terrace and Mediterranean flavours at Mosella, to the elevated wine experiences at Park90 and the iconic Claymore Ballroom amongst the clouds, the hotel is brought to life by passionate individuals who genuinely care.

We are looking for talents who believe hospitality is more than service. It is about creating calm within the city, building sincere human connections and crafting experiences guests will remember long after they leave.

The Role

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine hospitality and grow your career with us!

The Senior Executive / Executive, People & Culture will work closely and support the Director, People & Culture in the areas of Talent Acquisition, Associate Relations, Compensation & Benefits, Associate Communications, Performance Management, Corporate Social Responsibility and Associate Welfare.

Expectations

• Collaborate with the respective department heads to understand manpower needs and requirements and support with timely hiring and deployment
• Handle end-to-end recruitment process from selection and interviewing of associates to onboarding administration which includes salary benchmarking, offer approval, conducting reference check, preparing employment contract, HR Information System data entry and coordinating of salary processing
• Track and renew employment contracts of associates on termed employment
• Process the application and renewal of work and dependant passes, security bond and any matters related to arrival and repatriation of foreign Associates
• Administer associate’s on and off-boarding, including the conduct of exit interviews and return of Hotel properties
• Assist with administration of promotion, transfer and re-designation of associates. Monitor confirmation status and follow-up on confirmation administration, including the preparation of confirmation letters
• Assist with the administration of Associate recognition and award schemes which includes preparing commendation letters and awards
• Update associate’s employment related details in the HR System. Liaise with payroll team on payroll related matters and HR System vendor on system related issues
• Administer leave and benefits scheme and handle associates’ related enquiry
• General office administration (stock level of service pins, name tags and stationeries)
• Submissions of Notice of Accidents to Ministry of Manpower for any workplace accidents that occurred in the hotel
• Provide support in the compilation and submission of regulatory surveys
• Submission of claims (including medical Group Hospital & Surgical and Workmen Compensation) to the hotel’s appointed insurer. Track and follow-up on claims reimbursements. Liaise with hotel’s appointed insurer on any updates pertaining to insurance administration and its related matters
• Support the Annual Performance and Salary review exercise
• Provide administrative support for People Voices & Views (Engagement) surveys
• Coordinate and conduct property Orientation for new Associates
• Participate and support in the review of policies, procedures, compensation & benefit schemes and any other HR related programmes
• Assist with planning, organising and co-ordination of all associate communications, development and social and recreational activities/programmes

Talent Profile

We are looking for self-motivated HR Practitioner who has a strong desire to contribute in a luxury brand, with strong sustainability focus. You must possess excellent interpersonal and communication skills as well as good understanding HR regulations and Law. You should have an eye for detail, takes a hands‑on approach of work and is creative with the ability to adapt to ever changing labour market and its demands. If you have at least 2 years of HR generalist experience, write in to have a chat with us!