Assistant Restaurant Manager

Pan Pacific Orchard, Singapore; Singapore; On-site; SGD 47,000 - 74,000; Full time

Job summary

Pan Pacific Orchard, Singapore, invites a seasoned Assistant Restaurant Manager to lead Mosella Mediterranean Restaurant. You will shape dining experiences, coach a team, and bring order and warmth to busy services on Orchard Road.

You are a natural leader who stays calm under pressure, elevates guest experiences, and drives service excellence while managing costs and commercial performance.

Qualifications

• Restaurant leadership experience of at least 3 to 5 years in similar setting and capacity.
• Stay calm under pressure.
• Obsessed with the guest experience.

Responsibilities

• Set the energy of every service and be the heartbeat of the floor.
• Coach and grow your team, spotting potential and building a motivated team.
• Bring structure to busy services with clear standards for calm and consistency.
• Raise the bar on food and service and drive upselling while protecting quality and presentation.
• Master peak periods with seamless hosting, queue management and floor operations.
• Run a tight ship commercially by rostering, controlling costs and driving repeat business.

Skills

Leadership

People management

Coaching

Guest experience focus

Job description

At Pan Pacific Orchard, Singapore, we are creating more than a hotel. We are shaping an Urban Oasis where nature, design and people come together to create meaningful experiences.

Recognised as one of the World’s Most Beautiful Hotels by Prix Versailles, our award‑winning destination along Orchard Road was designed by acclaimed architects WOHA to redefine modern hospitality through biophilic design, emotional connection and purposeful luxury.

Every corner of the hotel has been thoughtfully crafted to inspire. From the lush Forest Terrace and Mediterranean flavours at Mosella, to the elevated wine experiences at Park90 and the iconic Claymore Ballroom amongst the clouds, the hotel is brought to life by passionate individuals who genuinely care.

We are looking for talents who believe hospitality is more than service. It is about creating calm within the city, building sincere human connections and crafting experiences guests will remember long after they leave.

The Role

Be part of an amazing team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

What This Is

This is a rare chance to put your stamp on one of Orchard's most exciting dining destinations, Mosella Mediterranean Restaurant. As our Assistant Restaurant Manager, this is a chance to help build a solid team people love being part of, and a service so sharp it feels effortless. If you are the kind of leader who lifts the room the moment you walk in, who turns a chaotic peak into a smooth rhythm, and who genuinely enjoys watching your people grow, this role is for you.

What You Own

• Set the energy of every service. You are the heartbeat of the floor with the ability to create warmth, pace and moments guests remember and come back for.
• Coach and grow your team. Spotting potential, developing it, and building a Team that is motivated, capable and proud of what they do is second nature to you.
• Bring structure to the chaos. You have an innate ability to design the structure and standards that make busy services feel calm and consistent.
• Raise the bar on food and service. You are clear on your expectations and has the ability to motivate the Team to drive and uphold quality and presentation, and turn a service slip into a recovery guests talk about for the right reasons.
• Master the rush. You own hosting, queue management and floor/operations management so peak periods feel seamless.
• Run a tight ship commercially. You understand that driving the Restaurant commercially goes beyond managing rosters, control cost, driving covers, especially repeat ones and upselling, but also understanding the numbers behind a great meal period and what makes it tick.
• Keep the whole engine connected. Communication to you is never one way. You take ownership of smooth and timely communication within and outside of the Team so nothing falls through between the cracks.

Talent Profile

Who You Are

• Restaurant leadership experience of at least 3 to 5 years in similar setting and capacity.
• A natural motivator and a strong operator, one who is equal parts people person and systems thinker.
• Stay calm under pressure.
• Obsessed with the guest experience.
• Strong instinct to lead, coach and create calm and order.