Senior Executive / Executive – Customer Service

LKH PRECICON PTE. LTD.; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

LKH PRECICON PTE. LTD. in Singapore is seeking a Senior Executive / Executive - Customer Service to support our Sales & Marketing team.

You will handle customer enquiries, prepare quotations, manage orders, and coordinate with suppliers to ensure timely deliveries. The role emphasizes building relationships, solving problems, and providing proactive service. Fresh graduates welcome; diploma in engineering or related field preferred; strong communication and independent work are essential;

Qualifications

• Diploma in Engineering or related discipline.
• 2+ years of customer service, sales support, or order processing preferred.
• Fresh graduates are welcome to apply.
• Strong communication, interpersonal and problem-solving skills.
• Self-motivated, customer-oriented and able to work independently.
• Familiarity with ERP/CRM systems is an advantage.
• Engineering or technical product knowledge is a plus.

Responsibilities

• Manage customer enquiries, quotations, orders, and deliveries.
• Prepare and follow up on quotations to secure sales opportunities.
• Build relationships with customers and understand their business needs.
• Coordinate with suppliers and internal teams to ensure smooth order fulfilment.
• Handle customer feedback and resolve issues promptly.
• Identify opportunities to grow existing accounts through cross-selling and upselling.
• Maintain accurate customer records in our CRM system.

Skills

Customer service

Communication

Problem solving

Independence

Adaptability

Education

Engineering diploma

Tools

ERP/CRM systems

Job description

Senior Executive / Executive - Customer Service

Join Our Team!

We're looking for a customer-focused and proactive Senior Executive / Executive - Customer Service to support our Sales & Marketing team. If you enjoy building relationships, solving problems, and delivering excellent customer service, we'd love to hear from you.

What You'll Do

• Manage customer enquiries, quotations, orders, and deliveries.

• Prepare and follow up on quotations to secure sales opportunities.

• Build strong relationships with customers and understand their business needs.

• Coordinate with suppliers and internal teams to ensure smooth order fulfilment.

• Handle customer feedback and resolve issues promptly.

• Identify opportunities to grow existing customer accounts through cross-selling and upselling.

• Maintain accurate customer records in our CRM system.

What We're Looking For

• Diploma in Engineering or a related discipline.

• 2+ years of customer service, sales support, or order processing experience preferred.

• Fresh graduates are welcome to apply.

• Strong communication, interpersonal, and problem-solving skills.

• Self-motivated, customer-oriented, and able to work independently.

• Familiarity with ERP/CRM systems is an advantage.

• Comfortable learning and adapting to emerging technologies such as AI.

• Engineering or technical product knowledge will be an added advantage.

Why Join Us?

• Career growth and development opportunities.

• Supportive and collaborative team culture.

• Continuous learning and upskilling.

• Be part of a growing company where your contributions make a difference.