Customer Service Executive (Indoor Sales)

LIM KIM HAI ELECTRIC CO. (S) PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Benefits offered by this job

Performance bonus twice a year

Quarterly incentive schemes

Annual profit sharing

Medical benefits: clinical, specialist

TCM and dental

Free parking

Relevant training provided

Job summary

LIM KIM HAI ELECTRIC CO. (S) PTE. LTD. is seeking a proactive Sales & Procurement Administrator in Singapore to handle quotations, process orders, and coordinate deliveries. You will engage with customers and suppliers, leveraging ERP tools to ensure accurate documentation and timely fulfillment.

The role emphasizes AI tool adoption, digital workflow improvements, and continuous learning to enhance efficiency and customer service, with opportunities for professional growth within a dynamic team.

Qualifications

• Diploma or Bachelor's Degree required; engineering background adds advantage.
• Proficient in Microsoft Excel with VLOOKUP, PivotTables and formulas.
• Experienced with ERP systems; familiarity with HubSpot, Salesforce, online chat, or e-commerce platforms is a plus.
• Strong negotiation and coordination skills needed.
• Excellent communication and interpersonal abilities.
• Good analytical, problem-solving and decision-making skills.
• Willing to learn and adopt AI tools and digital technologies to improve efficiency and service.
• Positive, proactive, customer-oriented, and able to work independently or in a team.
• Ability to multi-task and perform under pressure in a fast-paced environment.

Responsibilities

• Handle customer enquiries and prepare quotations based on customer requirements.
• Process sales orders, purchase requisitions, invoices, and delivery arrangements accurately using the ERP system.
• Monitor order status and coordinate with customers, suppliers, logistics, and internal departments to ensure timely delivery.
• Build and maintain strong customer relationships through responsive and professional service.
• Resolve customer enquiries and complaints promptly and effectively.
• Source products, obtain supplier quotations, and support procurement activities to meet customer and project requirements.
• Maintain accurate sales and order documentation, ensuring compliance with company procedures.
• Be willing to adopt and leverage AI tools and digital technologies to improve work efficiency, productivity, and customer service processes.
• Demonstrate a continuous learning mindset by keeping up to date with new technologies, including AI applications relevant to the role.
• Support continuous process improvements and perform other duties as assigned by Management.

Skills

Negotiation

Coordination

Communication

Interpersonal skills

Analytical thinking

Problem-solving

Decision-making

AI tools adoption

Teamwork

Pressure handling

Education

Diploma or Bachelor's Degree

Electrical/Electronic/Mechatronics engineering advantage

Tools

Microsoft Excel (VLOOKUP, PivotTables)

ERP systems

HubSpot

Salesforce

Online chat platforms

E-commerce platforms

Job description

• Handle customer enquiries and prepare quotations based on customer requirements.
• Process sales orders, purchase requisitions, invoices, and delivery arrangements accurately using the ERP system.
• Monitor order status and coordinate with customers, suppliers, logistics, and internal departments to ensure timely delivery.
• Build and maintain strong customer relationships through responsive and professional service.
• Resolve customer enquiries and complaints, ensuring issues are addressed promptly and effectively.
• Source products, obtain supplier quotations, and support procurement activities to meet customer and project requirements.
• Maintain accurate sales and order documentation, ensuring compliance with company procedures.
• Be willing to adopt and leverage AI tools and digital technologies to improve work efficiency, productivity, and customer service processes.
• Demonstrate a continuous learning mindset by keeping up to date with new technologies, including AI applications relevant to the role.
• Support continuous process improvements and perform other duties as assigned by Management.

Highlights and Benefits

• Generous compensation package to include performance bonus twice ayear, quarterly incentive schemes and annual profit sharing
• Medical benefits include clinical, specialist, TCM and dental.
• Relevant training and invaluable experience. This is a unique opportunity to expand your career and enhance your resume. Paid relevant training is provided to employees to ensure full success.
• Free parking
• Work for a company that cares about you. We would not be successful without our valued employees which is why we invest in our employees’ personal well-being and professional growth.

Required Skills & Experiences

• Diploma or Bachelor's Degree in any discipline. Candidates with qualifications in Electrical Engineering, Electronic Engineering, Mechatronics Engineering, or other related engineering fields will have an added advantage.
• Proficient in Microsoft Office applications, particularly Microsoft Excel (including VLOOKUP, PivotTables, and formulas).
• Experience with ERP systems is preferred. Familiarity with digital platforms such as HubSpot, Salesforce, online chat systems, or e-commerce platforms will be an advantage.
• Strong negotiation and coordination skills.
• Excellent communication and interpersonal skills.
• Good analytical, problem-solving, and decision-making abilities.
• Willing to learn and adopt AI tools and digital technologies to improve work efficiency and customer service processes.
• Positive attitude, proactive, customer-oriented, and able to work independently as well as in a team.
• Ability to work and thrive under pressure in fast-paced environment while being able to multi-task