Customer Support Officer

Elitez Pte Ltd; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

Elitez Pte Ltd is seeking a customer service professional in Singapore to handle inquiries, orders, quotations and service requests with a focus on timely resolutions. You will communicate shipment updates, advise on risks, and coordinate with internal teams to ensure orders are fulfilled while maintaining detailed records.

The ideal candidate holds a Bachelor’s or Diploma in a related field, has at least 3 years in customer service, and benefits from experience in machinery or technical service

Qualifications

• Customer-focused mindset and excellent communication skills.
• Independent, resourceful with strong problem-solving skills.
• Good people management, with the ability to manage conflicts, build consensus and align with multiple stakeholders.
• Strong multi-tasking, organizational and time-management skills in a fast-paced environment.
• High self-drive, meticulous and good analytical skills.
• 3+ years of relevant customer service experience.
• Experience in machinery, equipment or technical service industry is a plus.

Responsibilities

• Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations
• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management
• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues
• Build and maintain strong relationships with customers, internal departments and senior management
• Maintain accurate and detailed documentation including customer reports and operational records
• Ensure compliance with company and customer policies, quality standards and regulatory requirements

Skills

Customer focus

Communication skills

Problem solving

People management

Multi-tasking

Self-motivation

Analytical skills

Education

Bachelor's/Diploma in Business Admin, Engineering, Operations Mgmt or related field

Job description

About the role

You will ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations. You will proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management, while coordinating closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.

Key responsibilities

• Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations

• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management

• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues

• Build and maintain strong relationships with customers, internal departments and senior management

• Maintain accurate and detailed documentation including customer reports and operational records

• Ensure compliance with company and customer policies, quality standards and regulatory requirements

About you

• Bachelor's Degree or Diploma in Business Administration, Engineering, Operations Management or related field

• Minimum 3 years of relevant working experience in a customer service role

• Experience in machinery, equipment or technical service industry will be an added advantage

• Customer-focused mindset and excellent communication skills
• Independent and resourceful with strong problem-solving skills
• Good people management skills, with the ability to manage conflicts, build consensus and align with multiple stakeholders
• Strong multi-tasking, organizational and time-management skills in a fast-paced environment
• High self-drive, meticulous and good analytical skills

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using, and disclosing your personal data for the purpose stated in our privacy notice (www.elitez.asia/privacy-policy). You acknowledge that you have read, understood and agree with the terms in our privacy notice.

Adrian Chan| EA Personnel No: R2199063

Elitez Pte Ltd | EA License No: 16C8004