Customer Service Executive | FMCG | Up to 4.5k

Corestaff Pte Ltd; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

Corestaff Pte Ltd is working with an established food manufacturing and distribution company seeking an experienced Senior Sales Support Executive to manage end-to-end customer orders and support daily coordination of the Sales Support team.

You will collaborate with Operations and Warehouse, handle inquiries, processing of debit/credit notes, guide junior staff, and contribute to process improvements while maintaining strong relationships with customers.

Qualifications

• Diploma/Degree in Business, Supply Chain, Logistics or a related discipline.
• Relevant experience in Customer Service, Order Management, Sales Support or Customer Operations.
• Strong hands-on experience in order processing and end-to-end order fulfilment.
• Experience guiding junior staff, coordinating workload or supporting team operations is advantageous.
• Proficient in ERP / order management systems.
• Experience in food manufacturing, FMCG, distribution or other manufacturing environments is advantageous.
• Strong communication, coordination and problem-solving skills.
• Process-driven, organised and able to manage multiple customer orders and priorities.
• Comfortable providing occasional Saturday/Public Holiday support when operationally required.

Responsibilities

• Manage end-to-end customer orders, including processing, amendments, returns and exchanges.
• Coordinate with Operations, Warehouse and internal teams for accurate and timely order fulfilment.
• Handle customer enquiries, delivery issues, billing matters and service escalations.
• Process debit/credit notes and maintain accurate customer and order records.
• Guide and support junior Sales Support / Customer Service staff in daily operations.
• Assist with work scheduling, manpower allocation and daily task delegation.
• Monitor order fulfilment and Customer Service performance and prepare relevant reports.
• Identify recurring service or operational issues and support process improvements.
• Maintain good working relationships with customers and internal stakeholders.

Skills

Customer service

Order management

ERP systems

Communication

Problem solving

Multitasking

Education

Diploma/Degree in Business, Supply Chain, Logistics or related

Tools

ERP / order management systems

Job description

Job Summary

Our client is an established food manufacturing and distribution company seeking an experienced Senior Sales Support Executive to manage end-to-end customer orders and support the daily coordination of the Sales Support team.

Responsibilities

• Manage end-to-end customer orders, including order processing, amendments, returns and exchanges.

• Coordinate with Operations, Warehouse and internal teams to ensure accurate and timely order fulfilment.

• Handle customer enquiries, delivery issues, billing matters and service escalations.

• Process debit/credit notes and maintain accurate customer and order records.

• Guide and support junior Sales Support / Customer Service staff in daily operations.

• Assist with work scheduling, manpower allocation and daily task delegation.

• Monitor order fulfilment and Customer Service performance and prepare relevant reports.

• Identify recurring service or operational issues and support process improvements.

• Maintain good working relationships with customers and internal stakeholders.

Requirements

• Diploma/Degree in Business, Supply Chain, Logistics or a related discipline.

• Relevant experience in Customer Service, Order Management, Sales Support or Customer Operations.

• Strong hands-on experience in order processing and end-to-end order fulfilment.

• Experience guiding junior staff, coordinating workload or supporting team operations is advantageous.

• Proficient in ERP / order management systems.

• Experience in food manufacturing, FMCG, distribution or other manufacturing environments is advantageous.

• Strong communication, coordination and problem-solving skills.

• Process-driven, organised and able to manage multiple customer orders and priorities.

• Comfortable providing occasional Saturday/Public Holiday support when operationally required, with time off provided accordingly.

We regret to inform you that only shortlisted candidates will be notified.