Senior Customer Service Executive / Inside Sales

hunting energy services pte. ltd.; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

Hunting Energy Services Pte. Ltd. is seeking an Inside Sales professional based in Singapore to manage enquiries, prepare quotations, and convert them into orders.

You will support the sales team by gathering market information and ensuring timely order confirmation. The role requires close collaboration with Engineering, Production, and Supply Chain to meet technical and commercial requirements. The ideal candidate has 3–5 years in related fields, a diploma in engineering, and strong

Qualifications

• Diploma in Engineering, preferably Mechanical Engineering.
• Ability to read and interpret engineering drawings and BOMs.
• 3–5 years in Inside Sales, Order Management, and basic Procurement/Material Sourcing.
• Experience in manufacturing, engineering, oil & gas, industrial, or other technical product industries.
• Familiarity with commercial documentation (quotations, contracts, purchase orders, invoices).

Responsibilities

• Support revenue generation through enquiry handling, quotation preparation, and order processing.
• Maintain strong relationships with customers, internal sales teams, production, and support functions.
• Act as a key contact point for assigned customers and jobs, ensuring proactive communication and service.
• Ensure customer satisfaction through adherence to Quality Management System and service standards.
• Assist in coordinating with Finance on payment follow-ups and outstanding receivables.
• Comply with HSE policies and participate in HSE initiatives.
• Ensure activities comply with company procedures and regulations.
• Continuously developing technical and commercial knowledge within the role.

Skills

Engineering drawings

BOMs

Time management

Customer-focused

Communication

Problem solving

Team player

Multitasking

Analytical mindset

Education

Diploma in Engineering, Mechanical

Job description

Key Tasks

• Prepare and maintain price lists for day-to-day customer enquiries to support quotation activities
• Handle incoming customer enquiries, prepare quotations, and follow up on proposals to secure orders
• Review customer PO, contract and convert to sales order for internal process, ensure timely confirmation of customer orders
• Provide comprehensive pre‑ and post‑sales customer support to ensure smooth order execution and customer satisfaction
• Support sales team by gathering customer and market information related to product requirements and opportunities
• Actively promote the Company’s products and services to customers to support sales growth
• Analyze order win rates and collaborate with the sales team to improve costing and pricing strategies
• Coordinate with Engineering, Production, and Supply Chain teams to ensure technical and commercial requirements are met
• Collaborate closely with the Engineering team to develop Company product solutions that meet customer requirements
• Assist in sourcing and purchasing job‑related ancillary materials to avoid production delays
• Monitor order status and prepare material status reports for Sales and Production teams
• Covert PO to sales order process and ensure timely confirmation of customer orders
• Follow up on outstanding customer demands and coordinate delivery schedules with Production and Logistics
• Liaise with logistic department to ensure timely shipment of materials when required
• Review existing quotations with customers and provide updates on order progress
• Maintain accurate sales records and assist in preparing basic sales activity reports

Key Responsibilities

• Support revenue generation through effective enquiry handling, quotation preparation, and order processing
• Maintain strong working relationships with customers, internal sales teams, production, and support functions
• Act as a key contact point for assigned customers and jobs, ensuring proactive communication and service
• Ensure customer satisfaction through adherence to company Quality Management System and service standards
• Assist in coordinating with Finance on payment follow-ups and outstanding receivables when required
• Comply with Company Health, Safety and Environmental (HSE) policies and participate in HSE initiatives
• Ensure work activities are carried out in accordance with company procedures and applicable regulations
• Continuously developing technical and commercial knowledge within the role

Knowledge & Skills

• Good understanding of engineering drawings, BOMs, and technical product documentation.
• Strong organizational and time management skills with the ability to multitask in a fast‑paced environment.
• Detail‑oriented with a high level of accuracy.
• Customer‑focused with strong interpersonal and communication skills.
• Proactive, responsible, and able to work independently with minimal supervision.
• Analytical mindset with good commercial awareness and problem‑solving abilities.
• Strong team player who collaborates effectively with internal and external stakeholders.
• Quick learner with a positive attitude and willingness to adapt to changing business needs.

Qualifications

• Minimum Diploma in Engineering, preferably in Mechanical Engineering.
• Ability to read and interpret engineering drawings and Bills of Materials (BOM).

Experience

• 3–5 years of experience in Inside Sales, Order Management, and basic Procurement/Material Sourcing.
• Experience in manufacturing, engineering, oil & gas, industrial, or other technical product industries.
• Experience working with cross‑functional teams to support sales, procurement, engineering, and operations.
• Familiarity with commercial documentation, including quotations, contracts, purchase orders (POs), and invoices.