Senior Executive, Business Support - Hybrid & Client Ops

SimplyGo Pte. Ltd.; Singapore; Hybrid; SGD 60,000 - 100,000; Full time

Job summary

SimplyGo Pte. Ltd. (SPL) is seeking an Executive, Business Support to serve as the primary contact for corporate clients, manage fleet operations, resolve inquiries, and coordinate cross-functional teams to ensure timely, accurate service delivery.

The role focuses on improving processes, supporting system enhancements, and delivering robust reporting. Candidates should have 3–6 years of relevant experience and strong analytical, Excel, and communication skills.

Qualifications

• Training in Business, Finance, Accounting, Information Systems, Operations or a related discipline.
• 3–6 years of experience in payments, financial operations, business support, business analysis, project coordination or process improvement; equivalent relevant experience may be considered.
• Experience supporting system enhancements, UAT, workflow improvement or automation initiatives is an advantage.
• Strong numerical and analytical skills, with high accuracy and attention to detail.
• Proficient in Microsoft Excel (including lookups and PivotTables), Word and PowerPoint; familiarity with process mapping, reporting or automation tools is an advantage.
• Strong written and verbal communication skills, with the ability to work effectively with corporate clients and cross-functional stakeholders.
• Organised and adaptable, able to manage concurrent priorities in a fast-paced environment.

Responsibilities

• Oversee day-to-day corporate fleet activities, including vehicle registration and de-registration, card renewals, blacklist requests, refunds and related account maintenance.
• Act as a key contact for corporate clients; manage enquiries, investigate service issues, communicate resolutions and maintain professional client relationships.
• Coordinate with internal stakeholders to ensure requests are completed accurately and within agreed service timelines.
• Manage corporate bad-debt follow-ups and settlement coordination in line with established processes and escalation requirements.
• Analyse operational workflows, client feedback, transaction trends, exceptions and service data to identify recurring issues, control gaps and improvement opportunities.
• Prepare reconciliation, management and regulatory reports, including MAS-related submissions, ensuring accuracy, completeness and appropriate supporting records.
• Support and coordinate projects and system enhancements across the project lifecycle, including discovery, requirements, planning, user acceptance testing (UAT), deployment readiness and post-implementation review.
• Review existing manual and repetitive tasks to identify opportunities for simplification, standardisation, digitisation and automation.
• Develop and maintain process documentation, standard operating procedures, templates and knowledge materials to support consistent execution.
• Maintain accurate operational records and supporting documentation, observing applicable regulatory, data protection, information security and internal control requirements.
• Identify and elevate material risks, unresolved issues, suspected control weaknesses and service-impacting incidents through the appropriate channels.

Skills

Business/Finance

3–6 years experience

Numerical & analytical

Excel

Communication

Organised & adaptable

Education

Business/Finance degree

Job description

SimplyGo Pte. Ltd. (SPL) is seeking an Executive, Business Support to serve as the primary contact for corporate clients, manage fleet operations, resolve inquiries, and coordinate cross-functional teams to ensure timely, accurate service delivery.

The role focuses on improving processes, supporting system enhancements, and delivering robust reporting. Candidates should have 3–6 years of relevant experience and strong analytical, Excel, and communication skills.