Senior Executive, Business Support

SimplyGo Pte. Ltd.; Singapore; Hybrid; SGD 60,000 - 100,000; Full time

Job summary

SimplyGo Pte. Ltd. (SPL) is seeking an Executive, Business Support to serve as the primary contact for corporate clients, manage fleet operations, resolve inquiries, and coordinate cross-functional teams to ensure timely, accurate service delivery.

The role focuses on improving processes, supporting system enhancements, and delivering robust reporting. Candidates should have 3–6 years of relevant experience and strong analytical, Excel, and communication skills.

Qualifications

• Training in Business, Finance, Accounting, Information Systems, Operations or a related discipline.
• 3–6 years of experience in payments, financial operations, business support, business analysis, project coordination or process improvement; equivalent relevant experience may be considered.
• Experience supporting system enhancements, UAT, workflow improvement or automation initiatives is an advantage.
• Strong numerical and analytical skills, with high accuracy and attention to detail.
• Proficient in Microsoft Excel (including lookups and PivotTables), Word and PowerPoint; familiarity with process mapping, reporting or automation tools is an advantage.
• Strong written and verbal communication skills, with the ability to work effectively with corporate clients and cross-functional stakeholders.
• Organised and adaptable, able to manage concurrent priorities in a fast-paced environment.

Responsibilities

• Oversee day-to-day corporate fleet activities, including vehicle registration and de-registration, card renewals, blacklist requests, refunds and related account maintenance.
• Act as a key contact for corporate clients; manage enquiries, investigate service issues, communicate resolutions and maintain professional client relationships.
• Coordinate with internal stakeholders to ensure requests are completed accurately and within agreed service timelines.
• Manage corporate bad-debt follow-ups and settlement coordination in line with established processes and escalation requirements.
• Analyse operational workflows, client feedback, transaction trends, exceptions and service data to identify recurring issues, control gaps and improvement opportunities.
• Prepare reconciliation, management and regulatory reports, including MAS-related submissions, ensuring accuracy, completeness and appropriate supporting records.
• Support and coordinate projects and system enhancements across the project lifecycle, including discovery, requirements, planning, user acceptance testing (UAT), deployment readiness and post-implementation review.
• Review existing manual and repetitive tasks to identify opportunities for simplification, standardisation, digitisation and automation.
• Develop and maintain process documentation, standard operating procedures, templates and knowledge materials to support consistent execution.
• Maintain accurate operational records and supporting documentation, observing applicable regulatory, data protection, information security and internal control requirements.
• Identify and elevate material risks, unresolved issues, suspected control weaknesses and service-impacting incidents through the appropriate channels.

Skills

Business/Finance

3–6 years experience

Numerical & analytical

Excel

Communication

Organised & adaptable

Education

Business/Finance degree

Job description

We are SimplyGo Pte. Ltd. (SPL), a wholly owned subsidiary of the Land Transport Authority, and a key player in the Singapore public transport ecosystem. We develop transit ticketing and travel card-related products and services that simplify journeys and create value for our commuters. We believe great ideas come from people who are curious, driven, and eager to learn. Join us if you are looking for an organisation that allows you to make a meaningful impact and provide the support you need to grow.

What You Will Do

At SPL, you are an integral part of our team - driving meaningful projects and witnessing the tangible difference your work makes. As Executive, Business Support, you will be the main point of contact for corporate clients, managing fleet operations, resolving inquiries, and ensuring smooth collaboration between internal teams and clients. Your work will strengthen client relationships and support business success.

Key Tasks You Will Be Involved In

• Oversee day-to-day corporate fleet activities, including vehicle registration and de-registration, card renewals, blacklist requests, refunds and related account maintenance.
• Act as a key contact for corporate clients; manage enquiries, investigate service issues, communicate resolutions and maintain professional client relationships.
• Coordinate with internal stakeholders to ensure requests are completed accurately and within agreed service timelines.
• Manage corporate bad-debt follow-ups and settlement coordination in line with established processes and escalation requirements.
• Analyse operational workflows, client feedback, transaction trends, exceptions and service data to identify recurring issues, control gaps and improvement opportunities.
• Prepare reconciliation, management and regulatory reports, including MAS-related submissions, ensuring accuracy, completeness and appropriate supporting records.
• Support and coordinate projects and system enhancements across the project lifecycle, including discovery, requirements, planning, user acceptance testing (UAT), deployment readiness and post-implementation review.
• Review existing manual and repetitive tasks to identify opportunities for simplification, standardisation, digitisation and automation.
• Develop and maintain process documentation, standard operating procedures, templates and knowledge materials to support consistent execution.
• Maintain accurate operational records and supporting documentation, observing applicable regulatory, data protection, information security and internal control requirements.
• Identify and elevate material risks, unresolved issues, suspected control weaknesses and service-impacting incidents through the appropriate channels.

What You’ll Gain

At SimplyGo, our people are at the heart of everything we do.

We ASPIRE to create a supportive and inclusive workplace where you can thrive.

Here’s what you can look forward to:

Professional

• Continuous growth through training, mentorship, and development.
• Career pathways with room to advance and expand your skills.
• A culture of collaboration that celebrates innovation, respect, and teamwork.

Individual

• An attractive annual compensation package commensurate with experience, including an Additional Wage Supplement and Performance Bonus.
• Comprehensive benefits to support your lifestyle and wellbeing.
• Flexibility with hybrid work options and supportive arrangements.
• Wellbeing initiatives designed to keep you healthy, balanced, and engaged.

This role might be for you if you have:

• Training in Business, Finance, Accounting, Information Systems, Operations or a related discipline.
• 3-6 years of relevant experience in payments, financial operations, business support, business analysis, project coordination or process improvement; equivalent relevant experience may be considered.
• Experience supporting system enhancements, UAT, workflow improvement or automation initiatives is an advantage.
• Strong numerical and analytical skills, with high accuracy and attention to detail.
• Proficient in Microsoft Excel (including lookups and PivotTables), Word and PowerPoint; familiarity with process mapping, reporting or automation tools is an advantage.
• Strong written and verbal communication skills, with the ability to work effectively with corporate clients and cross-functional stakeholders.
• Organised and adaptable, able to manage concurrent priorities in a fast-paced environment.