Senior Exec / Assistant Manager, Academic Operations

National University of Singapore; Singapore; On-site; SGD 52,000 - 70,000; Full time

Job summary

National University of Singapore (NUS) is seeking a Senior Executive / Assistant Manager for the Undergraduate Studies Office to manage key academic operations and student services. The role blends programme administration with student engagement, while exploring digitalisation and AI-driven improvements.

You will work with undergraduate studies, departments, and faculties to ensure smooth processes, timely information, and high-quality student experiences in a dynamic academic environment.

Qualifications

• A recognised bachelor's degree in any discipline.
• Strong organisational and analytical abilities with attention to detail.
• Good written and verbal communication skills.
• Interest or experience in process improvement, automation, data analytics, or AI to admin work.
• Proficient with data and Microsoft Office, especially Excel.
• Experience with Power Automate, Power Apps, Power BI, SharePoint or AI platforms would be advantageous.
• Service-oriented, patient and mature when handling student matters.
• Ability to work independently while contributing to a team.
• Experience in higher education administration or student services is a plus.

Responsibilities

• Programme Administration and Student Support across undergraduate programmes.
• Coordinate class scheduling, timetable planning and venue requirements.
• Administer tests, leave of absence, withdrawals and related processes.
• Advise students on curriculum requirements and administrative policies.
• Analyse data for course demand projection and planning.
• Prepare reports and recommendations for programme reviews.
• Drive digitalisation, automation and continuous improvement initiatives.
• Ensure compliance with university policies and maintain records.

Skills

Organisational skills

Analytical ability

Communication skills

Process improvement

Data analytics

Automation

AI in admin

Teamwork

Microsoft Excel

Education

Bachelor's degree

Tools

Power Automate

Power Apps

Power BI

SharePoint

Agentic AI platforms

Job description

National University of Singapore (NUS) is seeking a Senior Executive / Assistant Manager for the Undergraduate Studies Office to manage key academic operations and student services. The role blends programme administration with student engagement, while exploring digitalisation and AI-driven improvements.

You will work with undergraduate studies, departments, and faculties to ensure smooth processes, timely information, and high-quality student experiences in a dynamic academic environment.