Program Operations & Student Services Lead

National University of Singapore; Singapore; On-site; SGD 42,000 - 84,000; Full time

Job summary

National University of Singapore in Singapore is seeking a Senior Executive/Executive for Programme Operations & Client Services. You will support day-to-day operations of postgraduate and executive education programmes for local, international, and corporate students and learners.

You will manage applications, admissions, course delivery, assessments, and onboarding, ensuring a smooth, student-centered experience across programmes.

Qualifications

• Bachelor's degree with at least 3 years of relevant experience in programme operations and customer services.
• Excellent administration, planning and organizational skills with good eye for details.
• Strong communication skills and service-oriented mindset.
• Self-driven, resourceful and able to manage multiple tasks within tight deadlines.

Responsibilities

• Handle full spectrum of programme applications, admissions, enrolment and onboarding.
• Oversee student enrolment activities such as registration and scheduling.
• Support examination-related operations including scheduling, invigilation, and results processing.
• Serve as a primary contact for candidates and students and address queries with clarity.
• Lead or support major student events such as commencements and engagements.
• Collaborate with teaching and support teams to ensure high-quality student experience.

Skills

Administration

Planning

Organizational skills

Communication

Customer service

Education

Bachelor's degree

Tools

MS Office

Job description

National University of Singapore in Singapore is seeking a Senior Executive/Executive for Programme Operations & Client Services. You will support day-to-day operations of postgraduate and executive education programmes for local, international, and corporate students and learners.

You will manage applications, admissions, course delivery, assessments, and onboarding, ensuring a smooth, student-centered experience across programmes.