Senior Desktop Support Analyst for Trading Tech

Achieve Group; Singapore; Hybrid; SGD 70.000 - 110.000; Vollzeit

Zusammenfassung

Achieve Group's client in the energy trading sector seeks a Desktop Support Analyst to support global users and desktop infrastructure, handling incident resolution and contributing to technology improvement projects.

You will provide on-site and remote IT support across regions, manage device provisioning and onboarding/offboarding, and track incidents with Jira. The role includes testing changes and participating in global IT projects, with occasional after-hours support.

Qualifikationen

• Minimum 5 years of desktop and end-user support experience in a complex trading environment.
• Strong troubleshooting across Windows 10/11, Windows Server 2016/2019, networking and applications.
• Experience with SCCM/Intune for device deployment.
• Experience with Active Directory, Group Policy, endpoint security, Microsoft 365, Exchange, Citrix, and mobile device management.
• Familiarity with telephony/VoIP systems (Cisco).
• Experience using Jira, ServiceNow or Remedy for incident tracking.
• ITIL knowledge; certification a plus.

Aufgaben

• Provide on-site and remote IT support to users across multiple regions, taking ownership of issues through to resolution.
• Troubleshoot desktop, infrastructure and application issues, including business-critical trading systems, and coordinate with internal teams and vendors on escalations.
• Manage device provisioning, employee onboarding and offboarding, access changes and desk relocations.
• Track incidents and service requests through Jira, keeping users and stakeholders informed of progress.
• Maintain support procedures, technical documentation and knowledge articles, while sharing knowledge with team members.
• Monitor system availability, capacity and performance, and support improvements across desktop infrastructure and security.
• Work with relevant teams to test and deploy enhancements in line with change management and release procedures.
• Participate in global IT projects, technology upgrades and control activities. Occasional support outside normal working hours is required for major incidents or planned maintenance.

Kenntnisse

Troubleshooting

Communication

Stakeholder management

Incident resolution

ITIL knowledge

Trading environment experience

Tools

SCCM

Intune

Active Directory

Group Policy

Office 365

Jira

ServiceNow/Remedy

Azure

PowerShell

Python

Cisco VoIP

Jobbeschreibung

Achieve Group's client in the energy trading sector seeks a Desktop Support Analyst to support global users and desktop infrastructure, handling incident resolution and contributing to technology improvement projects.

You will provide on-site and remote IT support across regions, manage device provisioning and onboarding/offboarding, and track incidents with Jira. The role includes testing changes and participating in global IT projects, with occasional after-hours support.