Application Support Analyst

STELLAR TRADING SYSTEMS PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

STELLAR TRADING SYSTEMS PTE. LTD. is seeking an Application Support Analyst for an on-site role in our Singapore Downtown office.

You will support trading applications and exchange connectivity for Global Derivatives Markets, working with clients to troubleshoot and resolve issues with complex trading strategies. You will interface with software and infrastructure engineers to gain expertise, maintain Linux servers and Windows clients across a global distributed architecture, and participate in

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related technical field.
• Strong analytical and troubleshooting skills with ability to perform log file analysis.

Responsibilities

• Respond promptly to client support requests and inquiries.
• Actively monitor alerts for critical systems and escalate when needed.
• Support customers with order management, risk management, and exchange connectivity.
• Analyze complex order and trade histories to determine root cause.
• Coordinate deployment and configuration of trading applications for new customers.
• Distribute software enhancements and upgrades to clients.
• Collaborate with exchanges and engineers for testing and UAT of releases.
• Assist infrastructure teams with server and network upgrade projects.
• Provide seamless 24-hour support with global teams across time zones.

Skills

Analytical thinking

Client communication

Decision making under pressure

Troubleshooting mindset

Education

Bachelor's degree in Computer Science or Engineering

Tools

Linux

grep sed awk

Telnet

tcpdump

ncat

SQL

Bash scripting

Perl scripting

AWS

Job description

About the role: Application Support Analyst (on site 5days)

This role involves problem-solving to support trading applications and exchange connectivity for Global Derivatives Markets.

Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. You will have direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.

You will work with the very latest technology in low-latency trade execution across Global Exchanges, maintaining Linux server and Windows client applications across our global distributed architecture in both proprietary private cloud and public cloud environments.

This is a technical role based in our Singapore Downtown office. You will support our global client base and work aspart of a global team, where communication is key - both with clients and with colleagues across multiple teams and time zones.

• Respond promptly to support requests and enquiries from clients.
• Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.
• Support customers and resolve issues related to order management, risk management, exchange market data and exchange connectivity.
• Conduct in depth analysis of complex order and trade histories.
• Work directly with new customers to coordinate the deployment and configuration of the company’s trading applications.
• Manage distribution and installation of software enhancements and upgrades.
• Work directly with various exchanges and our software engineers to test and conform new software releases including UAT testing.
• Work with our infrastructure team to test and complete various server and network upgrade projects.
• Liaise with Stellar's overseas offices to provide seamless 24-hour customer support.

About you

• Have a Computer Science, Engineering, or related technical degree.
• Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.
• You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.
• Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.
• Willing to assume responsibility, making timely decisions including to escalare issues when appropriate.
• You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.
• You may have previous experience supporting applications that connect to any of the major global derivative's exchanges such as CME, EUREX, ICE, ASX, SGX or JPX and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.
• Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.
• Knowledge of relational databases and SQL, any experience with bash or Perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.