IT Analyst, Information Technology

CITIC Securities International; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

CITIC Securities International is seeking an IT support professional to provide hands-on end-user and infrastructure support in Singapore. The role covers Windows environments, hardware troubleshooting, Zoom, and on-call DC related tasks.

You will help maintain security, manage inventories, and support internal trading apps such as Bloomberg/IRESS and CRM tools. The ideal candidate has a Bachelor's in IT, 3+ years in IT platforms, excellent communication, and the ability to work under pressure

Qualifications

• Bachelor's degree or above in IT or related discipline.
• Minimum 3 years of IT platforms and system support experience.
• Strong end user focus and can-do attitude.
• Good communication and interpersonal skills.
• Ability to handle conflicting priorities and work under pressure.
• Experience providing face-to-face and remote support for internal/external applications.

Responsibilities

• Provide hands on infrastructure, PC & end user support.
• LC1/LC2 end user coverage for desktop apps, hardware troubleshooting, Zoom support.
• Assist IT Manager with daily IT operations (backup tapes, patching, AV updates, start-of-day checks).
• Install, support & troubleshoot Microsoft operating systems and products.
• Inventory management and keep documentation up to date.
• Ensure security and compliance in end user computing space.
• 1st Level support for internal business apps (Bloomberg/IRESS, CRM tools).
• Datacentre project activities: network/server setup, vendor escort, rack & stack.
• Datacentre inventory management including cabling, patching, standby on weekends.

Skills

End user focus

Communication

Interpersonal skills

Can-do attitude

Problem solving

Pressure handling

Education

Bachelor's degree in Information Technology

Tools

Bloomberg

IRESS

CRM Tools

Job description

• Provide hands on infrastructure, PC & end user support.
• L1/L2 end user coverage for standard desktop/user applications, desktop/mobile hardware troubleshooting and break fix, Zoom video conference support, user on/off-boarding arrangement, IP phone support, etc.
• Assisting IT Manager with daily IT operations (backup tape management, patch deployments, AV updates, start of day checks.)
• Install, support & troubleshoot Microsoft Operating systems and products
• Software & hardware Inventory management and ensure documentation is kept up to date.
• Ensure security and compliance in the end user computing space.
• Assist in 1st Level support of internally developed and vendor provided business applications. Bloomberg/IRESS, Internal trading applications/CRM Tools.
• Datacentre (DC) project activities like network, server setup in racks, troubleshooting and escort & assists vendors in DC.
• Rack & Stack of Data Center equipment.
• Datacentre inventory management including cabling, patching, and standby support on weekends. Logging vendor cases, arranging clearance to DC.

Requirements

• At least Bachelor's Degree or above in Information Technology or related discipline
• Minimum 3 years of experience inIT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacentre management is desirable
• A strong end user focus and can-do attitude
• Great communication and strong interpersonal skills
• The flexibility to deal with conflicting and ever-changing priorities
• Proven ability to work under pressure
• Experience in providing face to face and remote Support for internal/external applications
• Good command of written and spoken English due to need to liaise with various stakeholders
• Analytically minded, logical problem solver who is able to think outside the square
• Able to work autonomously as well as part of a small team
• Open to be on Standby after office hours for Datacenter issues