Desktop Support Engineer Level 2

GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED is seeking an onsite IT support specialist to provide first- and second-level support during a defined cover period. The role focuses on VIP users, including traders, and coordinating with technology teams to safeguard daily business continuity.

You will act as the onsite contact for L1/L2 incidents, troubleshoot desktop and Windows issues, assist with trading-application incidents, and maintain complete handovers following security procedures.

Qualifications

• Hands-on onsite desktop-support experience.
• Experience supporting VIP users, executives or traders in a time-sensitive environment.
• Good technical trouble shooting and communication skills, with the ability to work independently and escalate appropriately.
• Availability for the full assignment from 1 December 2026 to 4 January 2027.

Responsibilities

• Act as the onsite contact for L1 and L2 end-user incidents and service requests throughout the agreed assignment.
• Troubleshoot desktop and laptop hardware, Windows, software and peripheral issues and coordinate escalation where required.
• Support VIP users and traders with clear updates, prompt issue assessment and effective prioritisation.
• Assist with trading-application incidents within the desktop-support remit and engage specialist application teams for deeper issues.
• Keep support records and hand overs complete and follow agreed security and service procedures.

Skills

Onsite desktop support

Customer service

VIP trader support

Troubleshooting

Independent work

Tools

Bloomberg Terminal

Trading platforms

Job description

About the role

Provide responsive first- and second-level onsite IT support during a defined cover period. Assist VIP users, including traders, and coordinate with technology teams to protect daily business continuity.

Key responsibilities

• Act as the onsite contact forL1 and L2 end-user incidents and service requests throughout the agreed assignment.
• Troubleshoot desktop and laptop hardware, Windows, software and peripheral issues and coordinate escalation where required.
• Support VIP users and traderswith clear updates, prompt issue assessment and effective prioritisation.
• Assist with trading-application incidents within the desktop-support remit and engage specialist application teams for deeper issues.
• Keep support records and hand overs complete and follow agreed security and service procedures.

Required skills and experience

• Hands-on onsite desktop-supportexperience and a strong customer-service approach.
• Experience supporting VIPusers, executives or traders in a time-sensitive environment.
• Good technical trouble shooting and communication skills, with the ability to work independently and escal ate appropriately.
• Availability for the full assignment from 1 December 2026 to 4 January 2027.

Preferred skills

Familiarity with Bloomberg, WEBICE or similar trading platforms is an advantage.

Assignment information

No standby is stated. The salary is a monthly base rate; payment for partial months will follow the agreed employment terms.