Senior Cybersecurity CSM Lead: Strategy & Growth

ST Engineering; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading cybersecurity firm in Singapore is looking for a seasoned Customer Success Management Lead to drive customer success initiatives. This role involves leading a team, developing strategies, and ensuring client satisfaction and retention. The ideal candidate will have more than 10 years of experience in customer-facing roles within cybersecurity and possess relevant certifications like CISSP or CISA. Key responsibilities include strategic client engagement, service delivery oversight, and continuous improvement efforts.

Qualifications

• 10+ years of experience in customer success or account management in cybersecurity.
• Demonstrated ability to drive customer satisfaction and retention.
• Professional certifications such as CISSP, CISA, or CISM.

Responsibilities

• Lead and mentor the Customer Success Managers team.
• Develop customer success strategies aligned with business goals.
• Ensure satisfaction and retention of strategic clients.

Skills

Customer relationship management

Cybersecurity frameworks

Team leadership

Stakeholder management

Communication

Job description

A leading cybersecurity firm in Singapore is looking for a seasoned Customer Success Management Lead to drive customer success initiatives. This role involves leading a team, developing strategies, and ensuring client satisfaction and retention. The ideal candidate will have more than 10 years of experience in customer-facing roles within cybersecurity and possess relevant certifications like CISSP or CISA. Key responsibilities include strategic client engagement, service delivery oversight, and continuous improvement efforts.