Senior Customer Success Manager — Hybrid & ESOP

Schneider Electric; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work arrangement (New Ways of W

Job summary

Schneider Electric is seeking a Senior Customer Success Manager to drive value, retention, and growth across its service accounts. You will onboard new customers, promote adoption, and ensure outcomes align with business priorities by collaborating with cross-functional teams and executive stakeholders.

The role emphasizes onboarding, value realization, renewals, and expansion opportunities, with a focus on maintaining strong customer relationships and driving continuous improvement across

Qualifications

• Bachelor's degree in Engineering, Business, Information Technology, Operations, or a related discipline.
• Typically 10+ years of relevant experience in Customer Success or project management.
• Experience managing enterprise, strategic, or complex service customers is preferred.
• Experience working with recurring service contracts, managed services, digital services, maintenance services, or lifecycle services is advantageous.
• Proven ability to engage senior stakeholders and lead structured customer reviews.
• Proficiency in Microsoft Office applications and experience with a CRM platform such as Salesforce or Microsoft Dynamics 365.

Responsibilities

• Serve as the primary point of accountability for assigned service customers.
• Build trusted relationships with operational, technical, commercial, and executive stakeholders.
• Understand each customer's business priorities, operational challenges, and desired outcomes.
• Develop and maintain customer success plans with clear objectives, milestones, and measures of value.
• Lead regular customer touchpoints, service reviews, and value-realization discussions.

Skills

Stakeholder engagement

CRM experience

Education

Bachelor's degree in Engineering, Business, Information Technology, Operations, or related

Tools

Salesforce

Microsoft Dynamics 365

Job description

Schneider Electric is seeking a Senior Customer Success Manager to drive value, retention, and growth across its service accounts. You will onboard new customers, promote adoption, and ensure outcomes align with business priorities by collaborating with cross-functional teams and executive stakeholders.

The role emphasizes onboarding, value realization, renewals, and expansion opportunities, with a focus on maintaining strong customer relationships and driving continuous improvement across