Senior Customer Success Manager

morgan mckinley pte. ltd.; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

Morgan McKinley Pte. Ltd. in Singapore is seeking an experienced Customer Success leader for a 12-month contract to drive overall customer outcomes and adoption of multiple solutions. You will define success plans, align internal teams, and manage executive-level relationships across key accounts.

The role requires 7–10 years in customer success or related fields, strong strategic thinking, and the ability to influence at C-level. Travel up to 25% across client sites will be expected.

Qualifications

• Bachelor’s degree required, Master’s preferred or equivalent experience.
• 7–10 years in customer success, account management, sales with technology, SaaS, or enterprise.
• Knowledge of software in digital marketing and/or digital media, including data platforms and content management.
• Proven experience delivering measurable business value and managing executive-level relationships.
• Strong program management skills across large organizations.
• Excellent communication and ability to influence C-level executives.
• Willingness to travel up to 25% of the time.

Responsabilités

• Own customer success outcomes and journey across lifecycle.
• Define measurable success plans with clear outcomes and cross-functional alignment.
• Develop and execute account strategy and multi-solution adoption.
• Drive customer experience and proactive communication with internal resources.
• Provide insights from data to track progress and mature customer relationships.
• Share industry trends and innovative use cases to advance digital maturity.
• Identify risks and collaborate on remediation with extended teams.
• Advocate for the voice of the customer in internal strategy and processes.
• Contribute to customer success thought leadership and best practices.

Connaissances

Customer success

Account management

SaaS

Executive presence

Stakeholder management

Formation

Bachelor's degree

Master's degree

Outils

CRM systems

Data platforms

Content management

Description du poste

Our client is a leading Multinational Technology company. This is a 12 month contract role.

Job Responsibilities

• Accountable for Customer’s overall success with the company, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
• Act as the central point of contact throughout the Customer’s lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
• Network within accounts in order to achieve successful execution of client’s strategy and roadmap
• Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
• Drive adoption of company products – using data to provide insights and progress from baseline through the maturity curve
• Champion innovation by sharing industry trends and new ways your customers can use company solutions to advance their digital maturity
• Identify Customer risk, and collaborate with the extended team to build and activate “get well” plans
• Bethe voice of the customer internally at company – sharing strategic use-cases, process improvements, and asks back into the internal ecosystem
• Contribute to Customer Success thought leadership and share standard methodologies and feedback across the organization to continuously improve our approach

Job Requirements:

• Bachelor’s Degree required with preference for a Master’s degree or equivalent experience
• Min 7-10 years experience in customer success, account management, sales roles with technology, SaaS, Enterprise companies.
• Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
• Demonstrated in customer success, relationship management or management consulting organization with validated, quantifiable experience delivering on significant business value.
• Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners
• Effective at leading executive C-level discussions and presentations
• Strong executive presence, including experience partnering with and influencing client executives and be a credible and effective C-level advisor
• Ability to travel up to 25% of the time
• Should have strong communication and stakeholder management skills

*Referrals are greatly appreciated*