Senior Customer Success Architect

Cisco Systems, Inc; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Cisco Systems, Inc seeks a senior Customer Success Specialist to serve as a strategic advisor and technical expert, guiding adoption journeys and delivering measurable value for Cisco customers. You will baselining environments, craft onboarding roadmaps, facilitate executive workshops, and influence product roadmap with customer feedback.

With 10–12+ years in technical consulting, you will drive high-impact engagements across Networking, Security, and Cloud & AI Infrastructure, leveraging

Qualifications

• 10–12+ years in technical consulting or customer-facing technical roles.
• Bachelor’s degree in Engineering or Computer Science; Master’s preferred.
• Certifications: CCIE, CISM, CISSP; Cisco Certified Success Specialist certification strongly preferred.
• Expert knowledge of enterprise networking protocols including OSPF, BGP, IS-IS, LISP, and VXLAN.

Responsibilities

• Lead high-impact workshops and Expert-Insight-Series sessions for diverse customer needs.
• Accelerate value realization by applying adoption frameworks to bridge purchase to business outcomes.
• Identify and mitigate adoption risks by managing customer expectations and resolving issues.
• Document adoption plans, site matrices, and communications to align project collaborators.
• Guide customers on strategic decisions, lead architectural initiatives, and incorporate Cisco validated designs.

Skills

OSPF

BGP

IS-IS

LISP

VXLAN

Catalyst Center

SDA

SDWAN

Python

Perl

Education

Bachelor's degree in Engineering

Master's preferred

Tools

Catalyst Center (Automation/Assurance)

SDA

SDWAN

Job description

Cisco Systems, Inc seeks a senior Customer Success Specialist to serve as a strategic advisor and technical expert, guiding adoption journeys and delivering measurable value for Cisco customers. You will baselining environments, craft onboarding roadmaps, facilitate executive workshops, and influence product roadmap with customer feedback.

With 10–12+ years in technical consulting, you will drive high-impact engagements across Networking, Security, and Cloud & AI Infrastructure, leveraging