Senior Customer Success Leader - Enterprise Growth

Orbus Software; Singapore; In loco; SGD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

Retirement benefits

Healthcare and Life Insurance

Flexible working arrangements

Descrizione del lavoro

Orbus Software is seeking a Senior Customer Success Manager to guide flagship customers across enterprise accounts in a strategic, hands-on role. You will own renewals, drive expansion, and ensure value realization from OrbusInfinity, collaborating closely with Sales, Support, Services, and Product.

You will lead cross‑functional efforts to align customers with enterprise architecture and digital transformation goals, delivering measurable outcomes and high‑touch service.

Competenze

• Extensive experience managing strategic enterprise accounts.
• Track record of driving renewals and expansions.
• Ability to translate product value for senior stakeholders.

Mansioni

• Build trusted relationships with senior stakeholders and act as strategic advisor for enterprise architecture and digital transformation.
• Develop and maintain clear success plans aligning OrbusInfinity with customer goals.
• Own the customer journey from onboarding to renewal, delivering measurable outcomes.
• Drive platform adoption through targeted enablement, training, and guidance.
• Tailor product demonstrations to specific customer use cases and maturity.
• Own renewal outcomes and contribute to net revenue retention.
• Collaborate with Sales to identify and progress expansion opportunities within accounts.
• Coordinate with Support, Services, and Product to resolve issues quickly and advocate for customer needs.
• Capture customer feedback to inform product direction and internal improvements.
• Create customer success stories and contribute to case studies and webinars.

Conoscenze

Customer relationship management

Strategic account management

Renewals/upsell

Cross‑functional collaboration

Product enablement

Executive communication

Project ownership

Enterprise software knowledge

Strumenti

Salesforce

Gainsight

Descrizione del lavoro

Orbus Software is seeking a Senior Customer Success Manager to guide flagship customers across enterprise accounts in a strategic, hands-on role. You will own renewals, drive expansion, and ensure value realization from OrbusInfinity, collaborating closely with Sales, Support, Services, and Product.

You will lead cross‑functional efforts to align customers with enterprise architecture and digital transformation goals, delivering measurable outcomes and high‑touch service.