Senior Services Account Manager

Schneider Electric; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Total Rewards program

Autonomy to manage territory

Supportive team environment

Job summary

Schneider Electric is seeking a Senior Services Account Manager to drive growth within our installed base. You will promote a full services portfolio—from consulting to modernization—while building lasting customer partnerships and acting as a trusted technical advisor.

You will create demand for field services, sell turnkey projects, and maintain strong relationships with key stakeholders across assigned accounts.

Qualifications

• Bachelor’s degree in Electrical Engineering or equivalent.
• 5+ years of Technical Sales experience in O&G industry with 8+ years in Electrical Engineering.
• Experience with Electrical Distribution/Protection/Power Quality is required.
• Experience in Services and Recurring Maintenance Contracts is a differentiator.
• Account management and cold calling skills are needed.

Responsibilities

• Educate customers on lifecycle management of assets, advantages, and best practices.
• Create and close service proposals; develop annual account plans with KAM.
• Develop relationships, generate demand, and close major service deals.
• Cross-sell service portfolios: Power, Secure Power & Cooling, Digital Energy, Industry.
• Maintain orders and delivery oversight; provide weekly forecasts and tender input.
• Engage in industry events to identify opportunities and build customer intimacy.

Skills

Lifecycle management

Targeted account development

Industry knowledge

Maintenance & repair

Product application

Consultative selling

Negotiation

Customer relationship building

Education

Bachelor’s Degree in Electrical Engineering

Tools

Microsoft Office

ERP/CRM systems

Job description

Join us as a Senior Services Account Manager and drive growth by unlocking the full potential of our installed base. You'll promote a comprehensive Services portfolio—from consulting to modernization—while building lasting customer partnerships. The Senior Services Account Manager is accountable for creating and capturing demand for the entire portfolio of field services offered by Schneider at assigned accounts: Technical services including start-up, maintenance, testing, retrofit, upgrade and recurring contracts.

Accountable for the selling of turnkey projects ranging from simple replacement of equipment to fully engineered solutions. This position is responsible for creating and maintaining high level relationships, including technical leaders and convincing customers of the effectiveness of SE in understanding the issues and proving most appropriate solutions.

He/she must be recognized by the end user as a technical advisor, capable of providing demonstration documents within customer organization to prove the effectiveness of the solution offered.

What will you do?

• Utilizes excellent products/solutions/services and customer knowledge to educate customers on life cycle management of their assets, application advantages, and how to replicate best practices from other accounts.

• Creates Service proposals and close them facing the customer. He/she interacts with the Key Account Manager (KAM, if any) to develop a consistent Annual Account plan using all available information such as installed base tracking and business information.
  • Initiates contact, develops relationship, and generates demand for customers in hunting zones, assigned to them by Service Sales Manager
  • Educates customers on all SE products and services with special attention on customer pain points and the ability to initiate and close big deals negotiations of key contracts
  • Cross selling of Service portfolio – Power, Secure Power & Cooling, Digital Energy and Industry
  • Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery etc.)
  • Utilizes BFO (Salesforce.com) for Sales funnel management, Account planning, Performance and Opportunity detection via Sales Cockpit
  • Works with GSC and KAM to create Local Service Contracts and/or Frame agreements
  • Provides detailed and accurate weekly Order & Sales forecasts, using BFO, and summaries in a timely manner
  • Participate in the preparation of analysis and reports on field service performance
  • Provides precise and timely information to Tender team to prepare sales quotations and proposals
  • Monitors margin to be at or above country thresholds. Uses DOA process to escape opportunities below thresholds.
  • Provide Service Sales & Marketing Leaders with Offers feedback and needs + Installed Base Database
  • Knows where to be to create business opportunities, understand the importance of attending industry events and networking functions to follow assigned accounts needs

What are the key skills we are looking for:

• Application Lifecycle Management — intermediate level; managing service solutions throughout the customer engagement cycle
• Customer Targeting — intermediate level; identifying high-value accounts within the installed base for Services expansion
• Industry Knowledge — intermediate level; understanding customer challenges in energy transition and digital transformation
• Maintenance and Repair — intermediate level; positioning technical service offerings that extend equipment lifecycle
• Product Application — intermediate level; demonstrating how Services solutions address unique business needs
• Consultative Selling — developing level; engaging customers as a trusted advisor to uncover strategic opportunities
• Negotiation — developing level; structuring service agreements that deliver value for customers and the business

What qualifications will make you successful:

• Bachelor’s Degree in Electrical Engineering or equivalent
• At least 5 years of Technical Sales experience in O&G Industry and a total of 8 years of Electrical Engineering experience
• Experienced in Electrical Distribution systems, Protection systems, Power Quality experience is a must for being a ‘Trusted Advisor’ and create demands
• Previous experience in Services and Recurring Maintenance Contract will be a key differentiator
• Account Management skills
• Cold Calling, Social Selling skills
• Strong ability to analyse market and competitors
• Persuading, convincing, influencing, or impressing others in order to promote our offers and get them to support influencing other decision makers.
• Active Listening – Providing full attention to the content and meaning of others’ messages
• Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Services.
• Energetic, outgoing, proactive and have attention to prospecting and networking
• Excellent verbal and written communication skills including C-level customers
• Thorough knowledge of Schneider Electric services offers throughout the Asset Management Life Cycle of the product. Good knowledge of Power, Secure Power, Industry and Building systems.
• Proficient in Microsoft Office suite and ERP/CRM related tools. Excellent organizational skills.
• Ability to leverage technology for communications and managing own performance
• Digital savvy, a self-starter on social media e.g. LinkedIn

What's in it for me?

• Meaningful work driving customer success and contributing to sustainability and digital transformation goals
• Professional development and coaching to grow your expertise and advance your sales career
• Supportive team environment where collaboration and innovation are valued
• Autonomy to manage your territory with the backing of a strong internal support network

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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