Customer Success Manager, Government

Schneider Electric; Singapore; On-site; SGD 70,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

Total Rewards package

Learning & development opportunities

Job summary

Schneider Electric is seeking a Customer Success Manager for its Government Segment to drive adoption, nurture relationships, and identify opportunities that fuel growth and loyalty. You will be the primary liaison, ensuring customers derive maximum value from our digital twin and building automation solutions across government operations.

You will onboard customers, provide training, monitor health metrics, and collaborate with cross-functional teams to align products with customers’ strategic

Qualifications

• Bachelor’s degree in Engineering, Information Technology, Business or related field.
• 5+ years in Customer Success, Account Management, or Technical Support with BMS/HVAC focus.
• Knowledge of Building operations including HVAC, power IT infra, energy management.

Responsibilities

• Onboard customers and lead product training to ensure adoption.
• Act as trusted advisor and manage relationships with government clients.
• Drive retention and success by aligning solutions to customer objectives and health metrics.
• Collaborate with sales and technical teams to identify upsell/cross-sell opportunities.
• Collect customer feedback and advocate for improvements within Schneider Electric.

Skills

Customer Success

Customer Orientation

Customer Satisfaction

Customer Advocacy

Communication

Customer Engagement

Collaboration

Problem Solving

Education

Bachelor’s degree in Engineering, Information Technology, Business or related field

Job description

Join us as a Customer Success Manager (CSM) Government Segment and become the trusted partner our clients rely on to achieve their goals. You'll drive adoption, build lasting relationships, and uncover opportunities that fuel growth and loyalty. Schneider Electric is a global leader in digital transformation, providing energy and automation solutions that help businesses and individuals make the most of their energy. We are committed to helping our customers build and operate sustainable, efficient, and resilient operations. As part of our mission, we seek a passionate and customer-centric Customer Success Manager (CSM) to support and ensure the success of our Government Customers.

The Customer Success Manager will be responsible for managing and nurturing relationships with Schneider Electric’s Government clients. You will act as the primary point of contact for customers, ensuring they derive maximum value from our solutions. You will play a pivotal role in ensuring customer satisfaction, driving adoption, and helping customers meet their operational goals

What will you do?

Customer Onboarding & Adoption

• Familiar with Digital Twin solutions
• Familiarity with Building Management Systems, HVAC.
• Lead customer onboarding and product training to ensure successful implementation and adoption of Schneider Electric solutions.
• Provide guidance on integrating Schneider Electric’s solutions into customers’ operations.

Customer Relationship Management

• Serve as the trusted advisor for customers, proactively addressing concerns and ensuring satisfaction.
• Cultivate long-term relationships with key stakeholders across all levels of the customer’s organization.
• Serve as a liaison between the customer and internal Schneider Electric teams, ensuring customer needs are communicated and met.

Customer Success & Retention

• Drive customer success by understanding their business needs and ensuring solutions are aligned to their objectives.
• Proactively identify opportunities to improve customer operations and propose solutions.
• Monitor customer health metrics and provide strategies to ensure customer retention and satisfaction.

Strategic Account Growth

• Collaborate with sales and technical teams to identify opportunities for upselling and cross-selling Schneider Electric’s solutions.
• Assist customers in optimizing their existing infrastructure, identifying cost savings, and improving overall performance.

Feedback Loop & Continuous Improvement

• Collect and analyze customer feedback, using insights to continuously improve customer experience and inform product development teams.
• Act as a voice of the customer within the Schneider Electric organization to enhance the overall customer experience.

What are the key skills we are looking for?

• Customer Success — intermediate level; ensuring clients achieve desired outcomes throughout their journey
• Customer Orientation — intermediate level; anticipating needs and delivering proactive support
• Customer Satisfaction — intermediate level; monitoring health metrics and addressing concerns before they escalat
• Customer Advocacy — intermediate level; championing client needs internally to drive product and service improvements
• Communication — developing level; articulating value and updates clearly to diverse stakeholders
• Customer Engagement — developing level; building rapport and maintaining consistent touchpoints
• Collaboration — developing level; partnering across teams to deliver seamless customer experiences
• Problem Solving — developing level; resolving issues quickly while maintaining customer trust

What qualifications will make you successful?

• Bachelor’s degree in Engineering, Information Technology, Business or related field.
• 5+ years of experience in a Customer Success, Account Management, or Technical Support role, with a focus on Building Management Systems, HVAC systems
• Knowledge of Building operations, including HVAC, power, IT infrastructure, energy management, and power system.
• Experience working in a global or multi-national organization
• Ability to work independently and in a collaborative team environment
• Strong analytical and problem-solving skills.

What's in it for me?

• Join a team that's passionate about delivering exceptional customer experiences
• Make a direct impact on customer loyalty, retention, and business growth
• Access ongoing learning and development to advance your career in customer success
• Enjoy flexible work options that prioritize balance and well-being

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric –

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.