Customer Success Manager, Enterprise (INSEA)

SimilarWeb; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Team outings & happy hours

Job summary

Similarweb is seeking a Customer Success Manager for INSEA to drive value for enterprise and mid-market clients across India and South-East Asia. You will become the extension of your clients' teams, guiding them through the platform, and turning data into strategic decisions.

You will build trusted advisor relationships, identify upsell opportunities, and champion client success with a focus on renewals and long-term partnerships.

Qualifications

• Minimum 4 years in a client-facing role, preferably in SaaS.
• Fluent in English and Chinese; another SEA language is a strong plus.
• Strong understanding of the digital marketing landscape and data-driven decision making.
• Ability to produce polished, client-ready insights, including using AI agents.
• Collaborative, proactive, and capable of building long-term client relationships.

Responsibilities

• Be the primary contact for your book of accounts and ensure a seamless experience with the platform.
• Act as a strategic advisor guiding customers through their lifecycle and optimizing value.
• Identify churn risk early and intervene proactively.
• Grow long-term relationships to support renewals and upsell opportunities.
• Develop deep product expertise across Similarweb offerings and demonstrate value to clients.

Skills

Client management

SaaS

English & Chinese

Data fluency

Analytical thinking

Relationship building

Cross-functional collaboration

Job description

Customer Success Manager, Enterprise (INSEA)

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

Now we're looking for a Customer Success Manager to bring that intelligence to life for our mid-market and enterprise clients across India and South-East Asia — one of the fastest-evolving digital markets in the world.

If you love digital marketing, thrive on building relationships that last, and want to be the person clients trust to help them win online, this is your seat at the table.

Why this role matters

INSEA is a region in motion — digital adoption is accelerating, and the brands operating here need a partner who can turn data into decisions. As CSM, you won't just support the platform — you'll become an extension of your clients' own teams:

• You're the front line — the person who makes Similarweb's platform come alive for every client you own
• You're the trusted advisor who helps clients see themselves — and their competitors — clearly for the first time
• You're the reason clients stay for years, not quarters

The relationships you build, and the value you help clients unlock, are what keep them engaged with Similarweb long-term. That's the mission.

What you'll actually be doing

• Be the go-to point of contact for every user on your book of accounts
• Act as a strategic advisor — not just a support contact — guiding customers through their entire journey with the platform
• Spot churn risk early and get ahead of it with proactive, thoughtful intervention
• Grow long-term relationships that translate into renewals and account longevity
• Uncover upsell opportunities as your clients' needs evolve
• Build deep expertise across the full Similarweb product suite
• Keep clients genuinely engaged with the platform — not just logged in, but seeing real business value

You'll thrive in this role if you:

• Communicate in English and Chinese fluently; another South-East Asian language is a strong plus
• Know the digital marketing landscape and can speak its language fluently
• Love data and has natural data fluency
• Have at least 4 years in a client-facing role, ideally at a SaaS company
• Build trust and rapport fast — with clients and colleagues alike
• Think analytically and get to the root of a problem quickly
• Can produce polished, client-ready insights through the use of AI agents
• Bring sharp problem-solving and critical thinking to every conversation
• Collaborate well and enjoy being part of a team that pushes each other forward

Similarweb works best in-person. We collaborate face-to-face in the office, with flexibility to work partially from home.

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.