Customer Success Manager - APAC (Singapore Based)

Wingify; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Wingify Software Pvt Ltd. is seeking a Customer Success Manager for APAC, based in Singapore. You will manage a portfolio of strategic Enterprise clients, onboard them to the Wingify platform, and drive ongoing optimization to achieve retention and growth.

The role requires at least 6 years in CS, with 2+ years handling Enterprise accounts (>US$70K ARR). You will collaborate with regional teams and senior stakeholders to deliver value-driven outcomes and ensure a seamless customer journey across

Qualifications

• At least 6 years in Customer Success/CSM roles.
• 2+ years managing Enterprise/Strategic Accounts with ARR > US$70K per account.
• Ability to coordinate across regional and global stakeholders.
• Proven track record of driving retention, adoption, and growth.

Responsibilities

• Manage a portfolio of strategic Enterprise clients in APAC, guiding onboarding and long-term optimization.
• Build trusted relationships with key stakeholders, combining technical understanding with business acumen.
• Drive measurable outcomes, retention, and account growth through value-driven engagement.
• Lead onboarding, training, and enablement to accelerate time to value.
• Collaborate with KAM, Engineering, Product, and Support to ensure a seamless customer experience.
• Identify churn risks and develop action plans to improve retention.
• Develop deep product expertise and stay updated on industry trends.
• Act as a trusted partner by surfacing client feedback to product teams.
• Support creation of customer references and case studies.

Skills

CSM experience

Enterprise accounts

Stakeholder management

Growth & expansion

Executive engagement

QBRs/EBRs

Face-to-face meetings

Job description

Customer Success Manager - APAC (Singapore Based)

6+ years

Full-Time

About Us

We are a leading digital experience optimization platform that helps businesses improve customer experiences through experimentation, personalization, behavioral analytics, and AI-powered insights.

AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey. Since 2009, we've partnered with 1,000+ global brands - Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH - and built a global team of 400+ across Europe, North America, and APAC.

Our culture is driven by strong values:

• We bring client satisfaction
• We are impactful
• We go above and beyond
• We live as one team, one dream

We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.

Key Responsibilities

• Manage a portfolio of strategic Enterprise clients, guiding them through onboarding, platform adoption, and long-term optimization initiatives
• Build and maintain trusted relationships with key stakeholders by combining technical understanding with strong business acumen.
• Drive measurable business outcomes, customer retention, and account growth through shared success plans and value-driven engagement.
• Lead onboarding, training, and enablement sessions to build client confidence and accelerate time to value.
• Partner closely with Key Account Managers, Engineering, Product, and Support teams to align resources, mitigate risks, and deliver a seamless customer experience
• Proactively identify churn risks and develop action plans to improve retention and customer satisfaction.
• Develop deep expertise across multiple products while staying informed on industry trends and best practices.
• Act as a trusted partner by proactively identifying client challenges, sharing product feedback internally, and helping clients navigate evolving business needs.
• Support the development of customer references and case studies, while providing actionable feedback to help improve Wingify's products and services.

Required Skills & Experience

• At least 6 years of CSM experience, with 2+ years managing Enterprise/Strategic Accounts (>US$70K ARR/ account)
• Comfortable managing multiple stakeholders across regional and global teams.
• Experience managing clients where Singapore serves as the regional/APAC hub, with stakeholders across markets such as SEA, ANZ, HK, Korea and Japan.
• Demonstrated ability to build relationships beyond day-to-day users and establish C-level/senior executive engagement.
• Able to identify expansion opportunities, cross-sell and upsell based on customer business needs.
• Strong in developing success plans, QBRs/EBRs and executive-level business cases.
• Able to independently manage complex enterprise accounts and drive retention, adoption and growth.
• Comfort in regular Face-to-face meetings in client's office

At Wingify, we are committed to building a diverse, equitable, and inclusive workplace. We believe that a variety of perspectives drives better ideas, stronger execution, and more meaningful impact. Read more about our policy here: https://wingify.com/careers/equal-opportunity-policy/