Senior Customer Service Officer (Shipping Operations)

ZEN CAREER PTE. LTD.; Singapore; On-site; SGD 39,000 - 46,000; Full time

Benefits offered by this job

Career Progression

Location: West

Job summary

Zen Career Pte Ltd is seeking a dedicated professional to lead the customer service team and oversee warehouse operations from its West Singapore location. The role involves coordinating shipment preparation, documentation, and inventory for both local and international consignments, while partnering with internal teams and customers to resolve order discrepancies.

The successful candidate will manage export/import documentation and support data entry and reporting to ensure timely fulfillment.

Responsibilities

• In-charge of customer service team
• Coordinate daily warehouse operations, including shipment preparation, documentation, and inventory tracking for local and international consignments.
• Liaise with internal teams and customers to resolve discrepancies in orders, shipments, and invoices.
• Prepare, verify, and maintain accurate export/import documents, invoices, and payment records for trade operations.
• Support warehouse and transport teams with data entry, reporting, and ensuring timely order fulfilment.

Skills

Customer service

Team leadership

Logistics coordination

Data entry

Documentation

Job description

Benefits:

• Salary up to $3.8k (Depends on experience)
• 44 hours per week
• Career Progression
• Location: West

Job Scope:

• In-charge of customer service team
• Coordinate daily warehouse operations, including shipment preparation, documentation, and inventory tracking for local and international consignments.
• Liaise with internal teams and customers to resolve discrepancies in orders, shipments, and invoices.
• Prepare, verify, and maintain accurate export/import documents, invoices, and payment records for trade operations.
• Support warehouse and transport teams with data entry, reporting, and ensuring timely order fulfilment.

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We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

Zen Career Pte Ltd | EA License No: 24C2559
Tong Xi Yao (Xavier) |EA Personnel No: R25158887