Operations / Customer Service Officer

NCS LINE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Benefits offered by this job

Career growth

Benefits package

Ambience working environment

Job summary

NCS LINE SINGAPORE PTE. LTD. is seeking a Logistics Coordinator to manage and coordinate both Sea and Air shipments, ensuring documentation accuracy and timely updates.

You will liaise with customers, shipping lines, transport teams, trucking partners and overseas offices to ensure smooth pick up and delivery. Requirements include at least 2 years' experience in freight forwarding and import/export, with strong communication skills, and the ability to start immediately or on short notice.

Qualifications

• Min. 2 years' experience in freight forwarding, import/export, OOG, DGR procedures and permits declaration.
• Experience in handling project shipments is a plus.
• Excellent communication and interpersonal skills.
• Team player with proactive attitude.
• Able to start immediately or on short notice.
• Singaporean and PR only.

Responsibilities

• Manage and coordinate both Sea and Air shipments.
• Coordinate and resolve shipment issues to ensure smooth operations.
• Communicate with customers, shipping lines, transport teams, trucking partners and overseas offices.
• Ensure customer requirements are met and updates/documentation are accurate.
• Support month-end closing and ensure timely handling of shipments.
• Follow up with carriers on any discrepancies or issues.
• Respond to customer inquiries and handle complaints with tact.

Skills

Logistics coordination

Shipping coordination

Customer service

Communication skills

Team player

Education

O'Level

CSOC/OPSOC certificate

Tools

Freight forwarding software

Job description

Job Highlights

• Career growth and development opportunities
• Work benefit package and allowance
• Ambience working environment, AWS

Job Description

• Responsible for managing and coordinating both Sea and Air shipments
• Coordination and resolves shipment issues
• To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pick up / delivery of the shipments
• Ensure customer requirements meet, prompt updates on their shipments and documentation accuracy and precise
• Ensure month-end closing complete timely
• Ensure all shipments handle in detailed, accurate and timely manner
• Effectively follow up with airlines, carriers, NVOCC and overseas offices on any short-landed, damaged or any discrepancy cargo
• Answering to customer's inquiries and handling customer's complaints in tactful manner
• Prompt response within deadline in quotation submission to agents and customers
• Any other adhoc task assigned by Team Leader and/or General Manager

Qualification

• Candidate must possess at least O'Level
• Certificate in Lifting Supervisor / Riggerman / Signalman / CSOC / OPSOC is a PLUS
• Relevant skills and qualifications include experience with logistics and supply chain, and a demonstrated track record of successful service operations, attendance as well as references.
• Additionally, proficiency in logistics software and system is a plus

Requirements

• Min. 2 years' experience, knowledge in freight forwarding, import and export, OOG, DGR procedures and permits declaration
• Experience in handling Project shipments is a PLUS
• Excellent communication and interpersonal skills.
• Team player
• Able to start immediately or on a short notice
• Singaporean and PR only