Senior Customer Engagement Manager

SHL Medical AG; Singapore; On-site; SGD 70,000 - 90,000; Full time

Benefits offered by this job

Employee benefits package

Coaching and on-the-job development

LifeAtSHL

Global impact opportunities

Job summary

SHL Medical AG is seeking a customer success professional to drive adoption and value across assigned accounts. You will build trusted relationships with stakeholders, align SHL solutions to business outcomes, and collaborate with internal teams on onboarding and value reviews.

The role emphasizes proactive usage monitoring, renewal readiness, and data-driven ROI reporting. A background in SaaS or HR tech, strong communication, and teamwork are essential for success.

Qualifications

• Fluent English required for written and spoken communication.
• Experience in customer success or account management.
• Strong stakeholder and relationship management skills.
• Excellent communication and presentation abilities.
• Experience using CRM platforms (Salesforce preferred).
• SaaS or HR tech industry experience is desirable.
• Analytical and data-driven mindset.
• Strategic problem solver and self-starter.
• Collaborative team player in cross-functional settings.

Responsibilities

• Drive solution adoption and value realization across assigned customer accounts.
• Build relationships with key stakeholders to align SHL solutions to business outcomes.
• Conduct onboarding, value reviews, and usage assessment with internal teams.
• Act as a customer advocate, ensuring timely resolution of product and support issues.
• Monitor usage data to identify trends and proactively mitigate churn risks.
• Partner with Account Directors on renewal readiness and upsell opportunities.
• Deliver structured engagement plans that track customer success metrics.
• Create executive-ready reports and presentations that demonstrate ROI.

Skills

Fluent English

Customer success

Stakeholder management

Communication & presentation

CRM experience

SaaS/HR tech experience

Analytical mindset

Strategic problem solving

Team player

Tools

Salesforce

Job description

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Full details of the job.

Requisition No VN4588

Time Type Full Time

Job Description

Drive solution adoption and value realization across assigned customer accounts.

Build relationships with key stakeholders to align SHL solutions to business outcomes.

Conduct onboarding, value reviews, and usage assessment in partnership with internal teams.

Act as a customer advocate, ensuring timely resolution of product and support issues.

Monitor usage data to identify trends and proactively mitigate churn risks.

Partner with Account Directors on renewal readiness and upsell opportunities.

Deliver structured engagement plans that track customer success metrics.

Create executive-ready reports and presentations that demonstrate ROI.

What we're looking for:

• Fluent English language (written and spoken)
• Customer success or account management experience
• Strong stakeholder and relationship management skills
• Excellent communication and presentation abilities
• Experience using CRM platforms (Salesforce preferred)
• SaaS or HR tech industry experience
• Analytical and data-driven mindset
• Strategic problem solver and self-starter
• Collaborative team player

Applicants must have the right to work in Singapore.

About Us

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people's lives, you will experience the greatest business outcomes possible. SHL's products insights, experiences, and services can help achieve growth at scale.

What SHL can offer you

• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you'll be inspired to do your best work (find out more LifeAtSHL )
• The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.