Senior CMDB / ITOM Engineer (Contract)

Malayan Banking Berhad (Maybank); Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Malayan Banking Berhad (Maybank) is seeking a technical lead to own ServiceNow CMDB and ITOM for Singapore. You will onboard infra, apps and cloud estates into Group CMDB, drive discovery, mapping and event management, and partner with architects to tailor models for Singapore requirements.

You will build service maps, integrate local platforms, and act as SME for CMDB, ITOM and asset governance while ensuring data quality and audit readiness.

Qualifications

• Degree in Computer Science, Information Technology, Engineering or related discipline.
• 8+ years of experience in IT Operations Management, CMDB engineering, IT Asset Management or ServiceNow ITOM delivery.
• Hands-on experience with ServiceNow CMDB and ITOM Discovery, Service Mapping and Event Management CMDB/CSDM design and governance.
• Infrastructure, networking and cloud technologies (AWS/Azure). CI reconciliation and configuration management.
• Experience in scripting using PowerShell, Python or JavaScript is advantageous.
• ServiceNow and ITIL certifications will be highly regarded.

Responsibilities

• Lead onboarding of Singapore's infrastructure, applications and cloud estate into the Group ServiceNow CMDB.
• Drive Discovery, Service Mapping, Event Management and CMDB initiatives for a single source of truth.
• Localise CMDB, CSDM and reconciliation models for Singapore-specific requirements.
• Build end-to-end service maps to support impact analysis, change risk assessment and incident triage.
• Integrate local tech platforms, monitoring tools and asset repositories into Group CMDB ecosystem.
• Serve as SME and escalation point for CMDB, ITOM and IT Asset matters.
• Drive data quality, governance, discovery coverage and continuous improvement for audit-ready CMDB.

Skills

ServiceNow CMDB

ITOM Discovery

Service Mapping

Event Management

CSDM Design

Governance

Data Quality

CI Reconciliation

PowerShell

Python

JavaScript

AWS

Azure

ITIL Cert

Education

Bachelor's degree in CS/IT/Eng

Tools

ServiceNow Platform

PowerShell

Python

JavaScript

AWS

Azure

Job description

You will serve as the local technical lead for ServiceNow CMDB and ITOM, ensuring Singapore’s infrastructure, applications and cloud estate are accurately represented within the Group ServiceNow platform.

Responsibilities:-

• Lead the onboarding of Singapore's infrastructure, application and cloud estate into the Group ServiceNow CMDB.
• Drive ServiceNow Discovery, Service Mapping, Event Management and CMDB initiatives to establish a reliable single source of truth.
• Partner with Group architects to localise CMDB, CSDM and reconciliation models for Singapore-specific requirements.
• Build and maintain end-to-end service maps to support impact analysis, change risk assessment and incident triage.
• Integrate local technology platforms, monitoring tools and asset repositories into the Group CMDB ecosystem.
• Serve as the Subject Matter Expert and escalation point for CMDB, ITOM and IT Asset-related matters.
• Drive data quality, governance, discovery coverage and continuous improvement to maintain audit-ready CMDB integrity.

Requirements:

• Degree in Computer Science, Information Technology, Engineering or a related discipline.
• Minimum 8 years of experience in IT Operations Management, CMDB engineering, IT Asset Management or ServiceNow ITOM delivery.
• Strong hands-on experience with:
• ServiceNow CMDB and ITOM Discovery, Service Mapping and Event Management CMDB/CSDM design and governance
• Infrastructure, networking and cloud technologies (AWS/Azure)Data quality, CI reconciliation and configuration management
• Experience in scripting using PowerShell, Python or JavaScript is advantageous.
• ServiceNow and ITIL certifications will be highly regarded.