Lead ServiceNow CMDB/ITOM Engineer – Discovery & Mapping

MAYBANK SINGAPORE LIMITED; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

MAYBANK SINGAPORE LIMITED is seeking a local technical lead to own the ServiceNow CMDB and ITOM for Singapore's infrastructure, applications and cloud estate. You will ensure accurate representation within the Group ServiceNow platform and drive discovery, mapping and governance initiatives.

Collaborating with Group architects and stakeholders, you will localise CMDB/CSDM models, build service maps and ensure audit-ready CMDB integrity while integrating local platforms and asset repositories.

Qualifications

• Degree in Computer Science, Information Technology, Engineering or a related discipline.
• Minimum 8 years of experience in IT Operations Management, CMDB engineering, IT Asset Management or ServiceNow ITOM delivery.
• Strong hands-on experience with ServiceNow CMDB and ITOM Discovery, Service Mapping and Event Management.
• CI data quality, reconciliation and configuration management.
• Experience with infrastructure, networking and cloud technologies (AWS/Azure).
• Scripting experience using PowerShell, Python or JavaScript is advantageous.
• ServiceNow and ITIL certifications will be highly regarded.

Responsibilities

• Lead the onboarding of Singapore's infrastructure, application and cloud estate into the Group ServiceNow CMDB.
• Drive ServiceNow Discovery, Service Mapping, Event Management and CMDB initiatives to establish a reliable single source of truth.
• Partner with Group architects to localise CMDB, CSDM and reconciliation models for Singapore-specific requirements.
• Build and maintain end-to-end service maps to support impact analysis, change risk assessment and incident triage.
• Integrate local technology platforms, monitoring tools and asset repositories into the Group CMDB ecosystem.
• Serve as the Subject Matter Expert and escalation point for CMDB, ITOM and IT Asset-related matters.
• Drive data quality, governance, discovery coverage and continuous improvement to maintain audit-ready CMDB integrity.

Skills

IT Operations

Data quality

Configuration management

CI reconciliation

Scripting (PowerShell/Python/JS)

Education

Degree in Computer Science / IT / Engineering

Tools

ServiceNow CMDB

ITOM Discovery

Service Mapping

Event Management

Job description

MAYBANK SINGAPORE LIMITED is seeking a local technical lead to own the ServiceNow CMDB and ITOM for Singapore's infrastructure, applications and cloud estate. You will ensure accurate representation within the Group ServiceNow platform and drive discovery, mapping and governance initiatives.

Collaborating with Group architects and stakeholders, you will localise CMDB/CSDM models, build service maps and ensure audit-ready CMDB integrity while integrating local platforms and asset repositories.