Senior ServiceNow CMDB & ITOM Lead

Malayan Banking Berhad (Maybank); Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Malayan Banking Berhad (Maybank) is seeking a technical lead to own ServiceNow CMDB and ITOM for Singapore. You will onboard infra, apps and cloud estates into Group CMDB, drive discovery, mapping and event management, and partner with architects to tailor models for Singapore requirements.

You will build service maps, integrate local platforms, and act as SME for CMDB, ITOM and asset governance while ensuring data quality and audit readiness.

Qualifications

• Degree in Computer Science, Information Technology, Engineering or related discipline.
• 8+ years of experience in IT Operations Management, CMDB engineering, IT Asset Management or ServiceNow ITOM delivery.
• Hands-on experience with ServiceNow CMDB and ITOM Discovery, Service Mapping and Event Management CMDB/CSDM design and governance.
• Infrastructure, networking and cloud technologies (AWS/Azure). CI reconciliation and configuration management.
• Experience in scripting using PowerShell, Python or JavaScript is advantageous.
• ServiceNow and ITIL certifications will be highly regarded.

Responsibilities

• Lead onboarding of Singapore's infrastructure, applications and cloud estate into the Group ServiceNow CMDB.
• Drive Discovery, Service Mapping, Event Management and CMDB initiatives for a single source of truth.
• Localise CMDB, CSDM and reconciliation models for Singapore-specific requirements.
• Build end-to-end service maps to support impact analysis, change risk assessment and incident triage.
• Integrate local tech platforms, monitoring tools and asset repositories into Group CMDB ecosystem.
• Serve as SME and escalation point for CMDB, ITOM and IT Asset matters.
• Drive data quality, governance, discovery coverage and continuous improvement for audit-ready CMDB.

Skills

ServiceNow CMDB

ITOM Discovery

Service Mapping

Event Management

CSDM Design

Governance

Data Quality

CI Reconciliation

PowerShell

Python

JavaScript

AWS

Azure

ITIL Cert

Education

Bachelor's degree in CS/IT/Eng

Tools

ServiceNow Platform

PowerShell

Python

JavaScript

AWS

Azure

Job description

Malayan Banking Berhad (Maybank) is seeking a technical lead to own ServiceNow CMDB and ITOM for Singapore. You will onboard infra, apps and cloud estates into Group CMDB, drive discovery, mapping and event management, and partner with architects to tailor models for Singapore requirements.

You will build service maps, integrate local platforms, and act as SME for CMDB, ITOM and asset governance while ensuring data quality and audit readiness.