Senior ServiceNow CMDB & ITOM Lead

Maybank; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Maybank is seeking a local technical lead to oversee ServiceNow CMDB and ITOM for Singapore’s infrastructure, applications, and cloud estate. You will drive CMDB design, discovery, service mapping, and governance, partnering with Group architects to tailor solutions for Singapore requirements.

The role emphasizes building end-to-end service maps, data quality, and audit-ready CMDB integrity, while coordinating across local and Group teams.

Qualifications

• Degree in Computer Science, Information Technology, Engineering or related discipline.
• Minimum 8 years of experience in IT Operations Management, CMDB engineering, IT Asset Management or ServiceNow ITOM delivery.
• Strong hands-on experience with ServiceNow CMDB/ITOM Discovery, Service Mapping and Event Management.

Responsibilities

• Lead onboarding of Singapore's infrastructure, applications and cloud estate into the Group ServiceNow CMDB.
• Drive ServiceNow Discovery, Service Mapping, Event Management and CMDB initiatives to establish a reliable single source of truth.
• Localise CMDB, CSDM and reconciliation models for Singapore-specific requirements.
• Build and maintain end-to-end service maps to support impact analysis, change risk assessment and incident triage.
• Integrate local technology platforms, monitoring tools and asset repositories into the Group CMDB ecosystem.
• Serve as the SME and escalation point for CMDB, ITOM and IT Asset-related matters.
• Drive data quality, governance, discovery coverage and continuous improvement to maintain audit-ready CMDB integrity.

Skills

CMDB design

ITOM Discovery

Service Mapping

Event Management

CSDM governance

PowerShell

Python

JavaScript

AWS

Azure

Education

Bachelor’s degree in CS/IT/Engineering

Tools

ServiceNow

Job description

Maybank is seeking a local technical lead to oversee ServiceNow CMDB and ITOM for Singapore’s infrastructure, applications, and cloud estate. You will drive CMDB design, discovery, service mapping, and governance, partnering with Group architects to tailor solutions for Singapore requirements.

The role emphasizes building end-to-end service maps, data quality, and audit-ready CMDB integrity, while coordinating across local and Group teams.