Senior Case Manager, Migrant Welfare & Stakeholder Liaison

Ministry of Manpower; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

The Ministry of Manpower in Singapore is seeking a Case Management Officer to oversee migrant workers' housing, food and employment-related issues. You will collaborate with MOM teams, other agencies, and external stakeholders to implement case management strategies.

Responsibilities include assessing escalated cases, ensuring urgent matters are addressed, engaging stakeholders, documenting case details, and staying updated with policies.

Qualifications

• Qualifications in any discipline with ability to handle diverse cases.
• Strong written and spoken English, clear documentation.

Responsibilities

• Assess and manage escalated cases on migrant workers' well-being issues.
• Ensure urgent and complex cases are addressed promptly.
• Engage migrant workers, employers, and stakeholders.
• Document case details accurately in relevant systems.
• Stay updated on policies and provide accurate information.
• Identify emerging issues for monitoring and intervention.
• Contribute to reviews and process improvements.

Skills

Interpersonal skills

Communication skills

Analytical thinking

Resilience

Self-motivation

Team player

Attention to detail

Education

Tertiary qualification in any discipline

Job description

The Ministry of Manpower in Singapore is seeking a Case Management Officer to oversee migrant workers' housing, food and employment-related issues. You will collaborate with MOM teams, other agencies, and external stakeholders to implement case management strategies.

Responsibilities include assessing escalated cases, ensuring urgent matters are addressed, engaging stakeholders, documenting case details, and staying updated with policies.