Migrant Worker Welfare Case Manager

National Trades Union Congress (NTUC); Singapore; Presencial; SGD 40 000 - 60 000; Tempo integral

Resumo da oferta

The Centre for Domestic Employees (CDE) in Singapore seeks a Case Officer to provide advice, assistance and case-management support to Migrant Domestic Workers, employers and other stakeholders on MDW employment and welfare matters.

You will manage cases from intake to closure, assess welfare and employment concerns, escalate where needed, and participate in 24-hour helpline operations and outreach activities as required.

Qualificações

• Diploma/ Degree in any discipline.
• Proactive communicator who can build relationships with volunteers and MDWs.
• Ability to manage difficult situations with diverse stakeholders.

Responsabilidades

• Provide advice and assistance to MDWs, employers and other stakeholders on MDW employment and welfare-related matters.
• Manage cases from intake to closure, including assessment, information gathering, documentation, follow-up and resolution.
• Assess welfare, safety and employment concerns, and escalate when needed.
• Be part of the team rostered to attend to 24-hour helpline calls and after-hours enquiries.
• Coordinate support and communication between parties to facilitate resolution.
• Escalate suspected breaches of employment regulations or welfare concerns to authorities.
• Maintain accurate case records in the CRM system with data protection in mind.
• Support outreach activities and recruitment/engagement of volunteers.

Conhecimentos

Stakeholder engagement

Communication skills

Problem solving

Team player

Resourceful

Formação académica

Diploma/ Degree in any discipline

Ferramentas

Microsoft Office

Descrição da oferta de emprego

The Centre for Domestic Employees (CDE) in Singapore seeks a Case Officer to provide advice, assistance and case-management support to Migrant Domestic Workers, employers and other stakeholders on MDW employment and welfare matters.

You will manage cases from intake to closure, assess welfare and employment concerns, escalate where needed, and participate in 24-hour helpline operations and outreach activities as required.