Manager, Case Management, ACE Group

Ministry of Manpower; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

The Ministry of Manpower in Singapore is seeking a Case Management Officer to oversee migrant workers' housing, food and employment-related issues. You will collaborate with MOM teams, other agencies, and external stakeholders to implement case management strategies.

Responsibilities include assessing escalated cases, ensuring urgent matters are addressed, engaging stakeholders, documenting case details, and staying updated with policies.

Qualifications

• Qualifications in any discipline with ability to handle diverse cases.
• Strong written and spoken English, clear documentation.

Responsibilities

• Assess and manage escalated cases on migrant workers' well-being issues.
• Ensure urgent and complex cases are addressed promptly.
• Engage migrant workers, employers, and stakeholders.
• Document case details accurately in relevant systems.
• Stay updated on policies and provide accurate information.
• Identify emerging issues for monitoring and intervention.
• Contribute to reviews and process improvements.

Skills

Interpersonal skills

Communication skills

Analytical thinking

Resilience

Self-motivation

Team player

Attention to detail

Education

Tertiary qualification in any discipline

Job description

What the role is:

As a member of the Case Management Branch, you will be responsible for the case management of migrant workers who have housing, food and/or other employment related issues. You will have the opportunity to work with other teams and Divisions within MOM, across government agencies and external stakeholders, not only in case management but also for the periodical review and implementation of case management strategies and protocols.

What you will be working on:

• Assess and manage escalated cases on migrant workers' well-being issues such as housing/food and other employment related issues
• Ensure that urgent and/or complex cases are addressed expeditiously
• Engage migrant workers, employers and other stakeholders
• Work closely with stakeholders across MOM, other govt agencies and external agencies
• Document case details and all related information accurately into relevant systems and databases
• Keep abreast with prevailing policies and processes to ensure accurate information is provided when handling cases and escape issues promptly as needed
• Proactively identify emerging issues for closer monitoring and/or timely intervention by Divisions.
• Conduct reviews and work process re-design to enhance operational processes.

What we are looking for:

• Tertiary qualifications in any discipline
• Prior experience in customer service/service/service operations planning & management will be an added advantage
• Strong interpersonal skills in maintaining effective customer and working relationships
• Good writing, communication and presentation skills
• Strong analytical and problem-solving skills
• Resilient and can handle difficult customers
• Self-motivated. Able to work as a team and independently, and adapt to complex changes
• Strong team player who can work with both internal and external stakeholders
• Meticulous and attention for details

About Ministry of Manpower

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.