Senior Business Support Officer

Success Human Resource Centre Pte Ltd.

Singapore

On-site

SGD 31,990 - 38,317

Full time

14 days+

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Job summary

A leading human resources firm in Singapore is seeking a Senior Business Support Officer to support the Business Support Manager within the Consumer Division. Responsibilities include overseeing policy activities, maintaining customer records, and enhancing business processes. The ideal candidate has at least 2 years of relevant experience in the insurance industry, strong problem-solving skills, and a dedication to exceptional customer service. This permanent role offers a competitive salary up to $3150, plus variable bonuses, and requires strong proficiency in English and MS Office.

Qualifications

Minimum 2 years of relevant experience in policy servicing and administration in insurance.
Mature, independent, self-motivated with strong multitasking skills.
Proactive and results-driven individual able to work under pressure.

Responsibilities

Oversee policy-related activities, ensuring accuracy and compliance.
Supervise records and documents in the insurance database.
Collaborate to optimize business processes for customer experience.

Skills

Team player

Time management

Analytical problem-solving

Communication skills

Proficient in MS Word and Excel

Fluent in English

Mandarin (desirable)

Job description

- Permanent
- Mon – Fri; 8.30am – 5.15pm
- Near Raffles MRT
- Up to $3150 + VB

Job Summary:

We are seeking an experienced and motivated Senior Business Support Officer to support the Business Support Manger within our Consumer Division. As a senior member of our team, you will be responsible for providing expert-level support to customers, managing critical documentation, and coordinating with various departments to ensure smooth business operations. Your extensive knowledge of insurance policies, strong leadership skills, and commitment to delivering exceptional customer service will be instrumental in driving the success of our Consumer business

Job Responsibilities:

Oversee policy-related activities, including policy issuance, endorsements, and renewals, ensuring accuracy and compliance with regulations.
Supervise and maintain accurate and up-to-date customer records, policy documents, and critical data in the insurance database/systems.
Collaborate with various departments to optimize business processes and enhance the overall customer experience.
Implement quality control measures to ensure adherence to company standards and regulatory requirements, conducting periodic audits of customer interactions and data.
Support with delivering training sessions to enhance the team's knowledge of insurance products, industry updates, and customer service best practices.
Identify opportunities to streamline processes, increase efficiency, and enhance the overall effectiveness of the business support function.
Analyze customer feedback and implement action plans to address areas for improvement, enhancing customer satisfaction and loyalty, whilst working with other departments.
Prepare and present regular reports on key performance metrics and customer support trends to management for data-driven decision-making.
Provide policy administrative support across multiple functions which includes creation and maintenance of customers’ policies data
Ensure customers’ policy transactions are processed, fulfilled with high level of accuracy and within SLA (Service Level Agreement)
Reconcile premiums and payments upon issuing new, renewal and endorsements, both financially and non-financially transactions
Perform regular quality checks on business processes
Support business initiatives by performing User Acceptance Testing (UAT), when required.
Liaise with Business, Banks, IT and other departments to resolve functional issues encountered and / or BAU activities
Identify, document, and propose new processes to improve operational efficiency and effectiveness
Work cohesively within the team and stakeholders to achieve company and department objectives
Initiate and implement business support improvement plans to drive productivity and efficiency
Uphold high ethical standards and maintain confidentiality in handling sensitive customer information.
Review and update the Business Support Standard Operating Procedures
Ad-hoc administrative support as per business requirements

Period:

Permanent

Location:

Working hours:

Mon – Fri; 8.30am – 5.15pm
Up to $3150 + VB

Job Requirements:

Minimum 2 year of relevant working experience in policy servicing and administration, within the insurance industry
A team player with strong sense of responsibility and good time management
Mature, independent, self-motivated, able to multi-task, prioritize and meet deadlines
Possess positive work attitude, analytical with problem-solving skills and meticulous
Be a proactive, assertive, results driven individual who is able to work under pressure
Demonstrate flexibility and adaptability to work in a fast-moving and challenging environment
Proficient in MS Word and Excel
Proficient in written and spoken English. Mandarin is desirable
A will to win and a very strong & positive CAN DO attitude
Excellent interpersonal and communication skills, both written and verbal, with the ability to effectively interact with customers, team members, and senior management.
Strong analytical and problem-solving skills to drive process improvements and optimize business operations.
A deep commitment to providing exceptional customer service and ensuring customer satisfaction.