Policy Servicing Executive (12 months contract- completion bonus)

PERSOL; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

PERSOL Singapore is seeking a detail-oriented Policy Services Analyst to join our Policy Services team. You will process policy fulfilment and issuance in line with SOPs and regulatory requirements, ensuring accuracy and timely delivery of documents.

With a Diploma and experience in policy processing, you will support documentation, archiving, and system testing (AS400) while contributing to process improvements. Office-based in Singapore with potential coverage for operations as needed.

Qualifications

• Minimum Diploma qualification with experience in policy processing.
• Possess BCP and PGI certifications.
• At least 1 year of experience in the insurance industry.
• Experience in Personal Lines policy processing using the AS400 system is preferred.
• Experience in process improvement projects and system testing will be an advantage.
• Proficient in Microsoft Office applications, particularly Word and Excel.

Responsibilities

• Policy processing: fulfilment and issuance within service standards.
• Documentation & compliance with SOPs and regulatory requirements.
• Document archiving and maintenance of policy records.
• Identify opportunities to improve workflows and accuracy.
• Participate in UAT, system enhancements and process projects.
• Support office operations at Paya Lebar when required.
• Identify operational and compliance risks and follow risk procedures.
• Stay updated with regulatory changes and industry developments.

Skills

Attention to detail

Problem solving

Customer-focused

Communication skills

Independent worker

Education

Diploma qualification

BCP and PGI certifications

Tools

AS400

MS Word

MS Excel

Job description

Job Purpose

We are looking for a detail-oriented and organised individual to join our Policy Services team. You will be responsible for processing policy fulfilment activities accurately and efficiently, ensuring all policy documents are issued within the required turnaround time and in compliance with company procedures and regulatory requirements.

Key Responsibilities

• Policy Processing: Handle policy fulfilment, policy issuance and other policy servicing activities within the stipulated service standards.

• Documentation & Compliance: Ensure policy documents are accurate and comply with established standard operating procedures (SOPs) and regulatory requirements.

• Document Archiving: Ensure timely filing, archiving and maintenance of policy records in accordance with company guidelines.

• Process Improvement: Identify opportunities to improve workflows, productivity, efficiency and documentation accuracy.

• System Testing & Projects: Participate in user acceptance testing (UAT), Personal Lines product launches, system enhancements and process improvement projects.

• Operational Support: Provide coverage for (Paya Lebar) office operations when required and assist with other operational duties as assigned.

• Risk Management: Identify potential operational and compliance risks, follow risk management procedures and highlight areas of concern.

• Industry Awareness: Keep up to date with relevant regulatory changes, industry developments and emerging risks to support effective operations.

Requirements

• Minimum Diploma qualification with experience in policy processing.

• Possess BCP and PGI certifications.

• At least 1 year of experience in the insurance industry.

• Experience in Personal Lines policy processing using the AS400 system is preferred.

• Experience in process improvement projects and system testing will be an advantage.

• Proficient in Microsoft Office applications, particularly Word and Excel.

• Strong problem-solving skills, attention to detail and a results-oriented mindset.

• Customer-focused, organised and able to work independently.

• Good interpersonal and communication skills.

• A reliable team player with a proactive attitude and willingness to learn.

We regret to inform that only shortlisted candidates will be notified.

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PERSOL SINGAPORE PTE LTD RCB No. 200007268E EA License No. 01C4394 Reg. R1107019, Lee Soon Nam