Business Support (Project Administration | Insurance industry) DT

MORGAN MCKINLEY PTE. LTD.; Singapore; Presencial; SGD 36 000 - 51 000; Tempo integral

Resumo da oferta

Morgan McKinley Pte Ltd is seeking a proactive administrative/operations professional for a 1-year contract, Mon-Fri 9AM to 6PM, to oversee mailbox management, reporting, and support the Sales team with aftersales and collection requests.

You will gather feedback, consolidate insights, and help optimize business processes while participating in system testing and rollout of updates. A minimum of 1 year in a relevant role is preferred with strong Excel/Word skills.

Qualificações

• Minimally 1 year of relevant experience in an administrative or operations capacity. (Prior experience in the insurance industry is a strong advantage)
• Core Skills: Excellent written communication and high attention to detail, especially when managing and analyzing reports.
• Solid proficiency in Microsoft Office Suite (Excel and Word).
• A proactive, self-motivated learner with an interest in how business processes and technology intersect to drive efficiency.

Responsabilidades

• Mailbox Management & Issue Resolution: Oversee the FWB mailbox and track/resolving rejection cases.
• Daily Reporting & Quality Assurance: Review daily NB, Endorsements, and Refunds reports for accuracy.
• Sales & Auto Support: Manage inquiries via the Auto mailbox and provide email-based support to Sales for aftersales and collections.
• Feedback Consolidation: Gather and synthesize feedback from Producers about FWB products and systems.
• Process Optimization: Identify bottlenecks and streamline workflows with the project team.
• System Testing & Rollout: Assist in testing and document/report bugs during system updates.

Conhecimentos

Excellent written communication

Attention to detail

Proactive learner

Ferramentas

Excel

Word

Descrição da oferta de emprego

1 year contract, Mon - Fri 9AM to 6PM

• Mailbox Management & Issue Resolution:Oversee the FWB mailbox, taking ownership of effectively tracking and resolving rejection cases.

• Daily Reporting & Quality Assurance:Review daily reports for New Business (NB), Endorsements, and Refunds to ensure all transactions are processed accurately.

• Sales & Auto Support:Manage general inquiries via the Auto mailbox and provide email-based support to the Sales Team for aftersales and collection requests.

• Feedback Consolidation:Gather and synthesize feedback from Producers regarding FWB products and system functionalities to inform future improvements.

• Process Optimization:Collaborate with the project team to identify operational bottlenecks and pain points, helping to streamline workflows and enhance the user experience.

• System Testing & Rollout:Support the implementation of new system updates by participating in basic testing and documenting/reporting any bugs.

Requirements

• Minimally 1 year of relevant experience in an administrative or operations capacity. (Prior experience in the insurance industry is a strong advantage)

• Core Skills:

  • Excellent written communication skills

  • High attention to detail, particularly when managing and analyzing reports.

  • Solid proficiency in Microsoft Office Suite (especially Excel and Word).

• A proactive, self-motivated learner with a genuine interest in how business processes and technology intersect to drive efficiency.
  

  Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

  Morgan McKinley Pte Ltd

  Debbie Tan Mei Lin

  EA Licence No: 11C5502

  EAP Registration No: R26159853